General Manager - The Foundry Thrift Store, Cullman, AL

The General Manager oversees the efficiency and profitability of the store by following established operational procedures. In addition, the General Manager supervises staff and program participants to deliver value and excellence to the customer.

The General Manager must hold to the mission, vision, and core values of The Foundry. The General Manager must be willing to sign The Foundry's Statement of Faith. The General Manager reports directly to the Director of Enterprises and upholds the policies the Board of Directors set forth. The responsibilities of the General Manager include the duties defined in this job description.

Staff Management:

Coach and mentor staff to meet professional development goals.

Manage the team workflow by planning workloads, allocating tasks, and monitoring progress against goals.

Oversee staff schedules to maintain coverage during all hours of operation within your department.

Review and approve time cards and PTO requests to meet the established weekly approval schedule.

Communicate with team members regarding new initiatives, policy revisions, and ministry updates.

Maintain safety standards by complying with operational objectives, ministry training, and reporting procedures.

Responsible for relaying and confirming receipt of all Foundry-wide emergency messages to those in your department.

Store Management and Operations:

Develop daily and weekly staff and program participant schedules.

Oversee loading and unloading of donation trucks.

Collaborate with the Assistant Warehouse Manager in collecting, handling, and temporarily storing all donations.

Ensure staff, program participants, vendors, volunteers, and customers follow all store procedures and protocols.

Follow appropriate security protocol for opening and closing the store.

Oversee the janitorial requirements for restrooms, dressing rooms, break room areas, and offices.

Handle high volume of cash daily; oversee daily receipts, complete deposits, and coordinate bank pick-ups.

Order supplies (janitorial, office, production).

Schedule and oversee repairs of facility and equipment.

Schedule and manage monthly bale loads.

Complete and submit incident and accident reports.

Store Management - Sales Floor:

Oversee the sales floor, including personnel placement, customer service, and managing program participants and sales associates.

Collaborate with staff to place inventory on the sales floor promptly.

Maintain a neat, orderly, clean, and attractive sales floor at all times.

Price furniture and large appliances.

Evaluate daily sales reports with Assistant Managers and Director of Enterprises to measure the adequacy of inventory to meet store sales goals or other metrics as requested.

Employment Readiness:

Ensure that program participants consistently provide exemplary customer service.

Communicate with recovery program staff on issues and concerns.

Evaluate program participants per program phase guidelines and participate in weekly phase meetings (in person or via teleconferencing).

Submit program participant GROW action requests as needed.

Provide workforce training to participants in soft skills and technical skills when applicable.

Qualifications and Requirements:

Education:

High School Diploma, High School Equivalency Certificate, or GED.

Experience:

Minimum three (3) years of retail or thrift store management.

Requirements:

Approved to operate ministry vehicles by The Foundry's insurance carrier.

Able to use a computer/tablet to perform job duties.

Must be able to work as assigned by the Director of Enterprises, including all shifts and special events.

Physical demands of this position include extensive standing and walking, lifting to 50 pounds regularly, and pushing and pulling bins, racks, and carts to 1,000 pounds with assistance.

You must be able to bend, stoop, crouch, and climb a step ladder approximately three feet in height to reach materials.

You must be able to work in a retail and warehouse environment, including exposure to dust and fluctuating temperatures.

You must express yourself verbally and accurately, and loudly or quickly convey verbal instructions.

You must hear and understand speech in person, via telephone, or other devices, and recognize work-associated sounds such as vehicle horns or emergency sirens.

You must have near and far visual acuity and clear peripheral vision.

Strong interpersonal skills.

Proven ability to resolve issues calmly and efficiently.

Servant leader.

Quick learner and enjoys the challenge of taking on new assignments.

Willingness to be a team player.

Staff members of The Foundry Ministries choose to participate in our grace-based environment by:

Modeling Christ-like attributes and values through actions, words, and attitudes.

Maintaining a safe, transparent, and healing environment based on grace, truth, love, trust, and authenticity without fear.

Embracing the accountability process that leads to personal self-evaluation.

Teaching and mentoring program participants, volunteers, and peers at every opportunity by using biblical precepts.

Building healthy, loving, and compassionate relationships with program participants, volunteers, visitors, and staff while establishing healthy and safe boundaries.

Maintaining a personal lifestyle of integrity, honesty, and responsibility.

Praying with program participants, volunteers, guests, and staff.

Our Core Values: The Foundry models excellence in:

Everything we do, we do unto God.

We are passionate about our work.

We set others up for success.

We continuously improve.