Donor Services & Data Specialist

Description

Why We Exist
At the Food Bank of Northern Nevada, we believe that no one should go hungry—not today, not ever. Hunger isn’t just about food; it’s about dignity, opportunity, and the power of community. Every meal we provide is a step toward hope, a step toward equity, and a step toward a future where food insecurity is no longer a reality. 

How We Do It
We’re not just a food bank—we’re a movement. A team of dedicated individuals, rowing together, driven by a shared commitment to making a real, measurable impact. Every role here, from warehouse operations to community outreach, is part of a bigger mission—Feeding the hungry today and solving hunger for tomorrow through community partnership 

What We Offer
This is not the place to chase titles, clock in for a paycheck, or climb a corporate ladder. This is the place for people who care deeply, work hard, and stand together—because the work we do is bigger than any one of us. If you’re looking to be part of a team that values purpose over prestige and collaboration over competition, we’d love to have you on board.? ?At the Food Bank of Northern Nevada, we don’t just feed people—we fuel change. Come be a part of something greater; were not just a paycheck! 

* We are a safety- sensitive, drug free workplace. 

Job Purpose 

The Data Entry Specialist is an essential member of the Donor Services & Insights Team and integral to the overall success of the Food Bank of Northern Nevada’s fundraising program. This position is responsible for providing administrative support to the Development Department with a focus on gift processing and acknowledgment while helping to ensure the accuracy and integrity of the donor database/CRM. The Data Entry Specialist works collaboratively with other members of the Donor Services and Insights Team, sharing in the scope of work and cross training to help cover other activities as needed. This position reports to the Donor Services & Insights Manager. 

Special Conditions or Certifications of Employment:  

• Valid Nevada driver’s license and proof of insurance. 
• Pre-employment Background Check Required 
• Pre-employment Drug Screen Required 

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 403b savings plan
• Paid time off and holidays
• Training and professional development opportunities
• Friendly and collaborative work environment

Essential Functions, include but are not limited to:

• Responsible for servicing as the first point of contact for donors, ensuring inquiries are handled with professionalism and care, timely responses, accuracy, and respect.
• Responsible for meeting deadlines set to uphold prompt and accurate data entry and gift processing.
• Responsible for editing, generating and printing timely donation acknowledgments and thank you letters.
• Responsible for generating deposit reports and adjustment reports for the Finance Department.
• Create new donor records while guarding against duplicate records.
• Process returned mail and update donor records accordingly.
• Generate lists and reports from the donor database/CRM as needed for internal purposes and outside vendors.
• Maintain accurate and relevant donor database/CRM and ensure data entered adheres to standard operating procedures and best practices.
• Assist other members of the Donor Services and Insights Team as needed, with donor services projects and tasks.
• Maintain absolute confidentiality regarding all donor records, transactions, data, research and communications, respecting the anonymity of each donor’s identity, as directed by the donor and department policy.
• Other duties as assigned by the Donors Services and Insights Manager.

Required Education and Experience:

• High school diploma or equivalent is required.
• Minimum of two years’ data entry experience required. 

Required Certifications/Licenses (if applicable): N/A

• Valid Nevada driver’s license and proof of insurance.

Preferred Skills and Experience:

• Data entry and database experience in a nonprofit and/or fundraising environment. 
• Experience with database reports and lists generation and data analysis. 

Requirements

Knowledge/Skills/Abilities:

• Excellent communication skills, both written and verbal including proper phone etiquette.
• Highly organized with the ability to manage competing priorities, reallocate time as needed, and work independently with minimal supervision. 
• Strong organization skills with the ability to multi-task.
• Excellent computer skills (database, word processing, spreadsheet, email, internet).
• Able to take direction well, using active listening skills, asking questions and taking notes if necessary.
• Demonstrated track record of coordinating and completing multiple tasks or projects through effective prioritization and workflow management.
• Impeccable ethical business practices.
• Maintain a clean, well-groomed appearance.
• Excellent history of attendance and on-time performance.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Supervisory Responsibility:

This position has no supervisory responsibilities.

Travel:
Occasional travel required to meet specific job responsibilities for meetings, trainings, conferences, donor and program site visits, etc..

Position Type/Expected Hours of Work

This is a full-time, non-exempt position. Days and hours of work are typically 8:00 am to 4:30 pm, Monday through Friday; however, the employee may be asked to work some overtime hours, especially during the busy holiday giving season, October-January, to manage high volume of gifts. Occasional overnight travel to attend training workshops/conferences may be required.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee regularly works in an office setting approximately 100% of the time. 

While performing the duties of this job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle, feel, and type. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl. The Employee may need to occasionally lift 25-30 pounds. Vision abilities required by this job include close vision. Employee utilizes a computer for a significant portion of the day in the performance of duties.  

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. 

EEO Statement
The Food Bank of Northern Nevada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Food Bank of Northern Nevada complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. I understand that any misrepresentation, falsification or material omission of information in this certification or my employment application may result in denial of employment or, if I am hired, my immediate dismissal from employment.