What are the responsibilities and job description for the Manager, Quality Assurance position at The Folger Coffee Company?
Your Opportunity as the Manager, Quality Assurance This position is responsible for the supervision and development of salaried direct reports and all Quality Assurance laboratory and Food Safety personnel. This position will work in conjunction with the 3rd Party Service Company onsite to assure compliance to all affiliate quality policies, procedures, and specifications, and all Federal, State, and local regulatory requirements pertaining to the manufacture of safe and wholesome products. The position has the authority to stop production systems when quality standards or food safety is jeopardized, and to hold ingredient, in process materials, and finish product goods, and render dispositions within corporate Quality Assurance guidelines. This position provides technical support to the manufacturing plant aimed at producing quality and food safe products at a least cost. This activity includes quality systems development and maintenance, work instruction development, training, formula deployment, audits, project support, new product commissioning, and employee and organizational development. This position drives continual improvement in both quality systems and food safety and sanitation as measured by internal and external audits, and factory goal achievement. Location: New Orleans, LA Work Arrangements: 100% onsite at our Silo Facility In this role you will: This is a 3-5 year role commitment Management - includes coaching, career development and performance management of the quality organization Be Site Lead Cupper - Ensure that you and the local team of cuppers meet all metrics for cupping self-sufficiency Ensure cross-site consistency of flavor evaluation through collaboration Act as primary site contact for supplier calibration/discovery work, including evaluation of type samples and offer samples Release and control of all incoming, in process and blended green coffee Responsible for quality/general operation of all green coffee warehouses including internal and external audits, processes, GMPs, and communication of Smucker expectations Accountable for key quality results and systems for Receiving through Delivery to the plants including, QA budget, cost of quality, non-conforming events (NCE) and supporting finished good plants in meeting Call Center Insights (CCI - complaint) goals that are Silo-related. Complete & maintain PCQI certification, GFSI certification & FSMA compliance Own organic, UTZ, fair trade, kosher programs and “certified” coffee audits for the coffee business in New Orleans Develop & lead test plans that impact green coffee Responsible for all quality specifications and standards for the site including communication of specifications to 3rd party Service Company and other suppliers/customers Work collaboratively with 3rd party Service Company, Corporate Green Coffee Planning, Corporate QA, Corporate R&D, Manufacturing and Purchasing Operations Excellence Quality Assurance Pillar Owner for Silo Operations Excellence Education & Training owner for Silo The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: 5 years’ experience in food manufacturing operations, engineering, quality assurance, or R&D Bachelor’s Degree Experience coaching and developing others Ability to collaborate cross functionally to deliver results Ability to travel 2-3 times per year Pass a standard cupping panel Additional skills and experiences that we think would make someone successful in this role: Bachelor's in Engineering, Food Science (or related), Quality or Supply Chain Management Working knowledge of FDA and USDA regulations, food plant production and best practices, environmental regulations, food safety and sanitation methods and best practices, and SPC Demonstrated capability in analyzing complex data/situations, priority setting and problem solving Experience identifying possibilities and lead execution of projects and cost savings initiatives Demonstrated results in driving continuous improvement in quality, cost and business responsiveness Learn More About Working at Smucker Our Total Rewards Benefits Program Our Thriving Together Philosophy Supporting All Impacted by Our Business Our Continued Progress on Inclusion, Diversity and Equity We are a community of passionate, talented professionals committed to making food people and pets love while supporting all those who count on our business. We celebrate the uniqueness of each individual, promote their development and growth and ensure effective collaboration and continued productivity to drive the success of our organization. You deserve a positive and encouraging work environment. One that allows you to deliver your best work and become your best professional self. That is exactly what you will find at Smucker. Inspired by our unique culture, we are determined to support every employee holistically by meeting their physical, emotional and financial needs through: Our Total Rewards benefits Continuous opportunities to learn, grow and develop Our continued progress to become an inclusive and diverse organization. We are taking meaningful steps to enhance the inclusivity of our workplace and the diversity of our organization. Learn more We believe success is driving business growth while also helping those associated with our Company thrive. Learn more The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.