Director of Operations

Director of Operations for The FMRT Group

Location: Triad Area - North Carolina (Hybrid flexibility available)

Schedule: Full-time, Monday–Friday, 9:00 am – 5:00 pm

Reports To: Chief Operating Officer

About FMRT

The FMRT Group facilitates psychological and medical evaluation services that help public safety agencies hire and retain individuals fit to serve their communities. A women-owned business with more than 20 years of proven success, we are mission-driven and committed to operational excellence.

The Opportunity

We are seeking a dynamic Director of Operations to serve as a strategic partner to the Chief Operating Officer. This leadership role transforms strategy into action—overseeing operations, driving key initiatives, and ensuring that systems, workflows, and projects align with FMRT’s organizational goals. The Director of Operations acts as the COO’s primary implementer, ensuring seamless execution and follow-through across departments.

What You’ll Do

• Partner closely with the COO to operationalize organizational strategy and priorities.
• Lead execution of cross-departmental projects and initiatives, ensuring deadlines, budgets, and quality standards are met.
• Develop, refine, and enforce Standard Operating Procedures (SOPs) to maintain consistency and efficiency.
• Coordinate with internal teams and external partners to maintain clear, timely communication and accountability.
• Provide operational insight and data-driven recommendations to inform leadership decisions.
• Identify and resolve operational inefficiencies, introducing solutions and process improvements.
• Oversee vendor and partner coordination as needed to support organizational goals.

Qualifications

• Bachelor’s degree in Business, Operations, or related field required; Master’s degree preferred.
• 7 years of progressive experience in operations, project management, or organizational leadership.
• Demonstrated ability to lead complex, cross-functional initiatives and drive results.
• Proficiency with CRM, ERP, or project management software (e.g., Salesforce, Trello, Monday.com).
• Strong leadership presence with excellent written and verbal communication skills.
• High level of professionalism, discretion, and problem-solving ability.

Why Join FMRT

• Make a direct and positive impact on public safety and community wellness.
• Collaborate with a dedicated, mission-driven team in a supportive, hybrid work environment.
• Competitive salary and benefits, with opportunities for professional growth.
• $75,000 to start
• 10 paid holidays per year
• 10 days PTO in 2026 (increases with tenure)

Eligible after 60 days:

• Two paid mental health days per calendar year
• One floating holiday per calendar year
• Medical Insurance (75% premium employer paid)
• Dental Insurance (100% premium employer paid)
• VSP Vision Insurance (100% premium employer paid)
• Life Insurance (100% premium employer paid)
• ID Shield Membership (100% premium employer paid)
• AFLAC policy options (at employee expense)
• 401k option with 100% match up to 4% of gross wages
• Gym membership cost reimbursement ($25)
• Annual bonus (tentative depending upon company discretion)

Eligible after six months:

• Quarterly profit sharing (tentative dependent upon company discretion)