What are the responsibilities and job description for the Concessions Attendant position at The Flying Monkey Theatre?
Overview
Concessions Attendants provide fast-paced food and beverage service to all guests, prep and stock service counters before shows, assist with artist load/load out and green room hospitality, and reset the venue after all performances; all while maintaining a friendly and helpful demeanor. This position plays a major role in a guest's overall theatre experience. A concession attendant must be outgoing and possess good communication skills with the ability to think and act quickly while retaining self-composure to support the needs of management, artists, vendors, and guests.
Duties
- Food and Drink Service: Provide excellent, friendly, and fast-paced food and drink service while adhering to all State & Federal Laws and Regulations. Ability to make popcorn, pour drinks, serve food, and sell retail items. Bartending experience a plus.
- POS and Cash Handling: Basic cash register use ringing in orders, maintaining an accurate cash drawer, and providing proper change. MIRCOS point of sale experience a plus.
- Restock Product: Keep all stations stocked and ready for service.
- Maintain Cleanliness of Theatre: Including cooking equipment, counters, shelves, glass display cases, main theatre, green rooms, lobby and stairways, bathrooms, and entryway.
- Load In/Out: Must be able to lift 50 lbs to assist artist with equipment load in and out.
- Guest Support: Staying up to date on upcoming movies, live performances, menus, pricing, and promotions to answer guest questions and resolve any concerns.
- Assist with other functions as instructed by Management.
- Uphold the Flying Monkey’s high standards of delivering exceptional customer service.
Qualifications
- Previous experience in food service, quick service restaurants, bartending, or retail sales is highly desirable.
- Familiarity with POS systems such as Square POS or Micros POS.
- Strong customer service skills with an energetic attitude and a focus on creating positive guest interactions.
- Ability to manage time effectively during busy periods while multitasking between food prep, sales, and sanitation duties.
- Basic math skills for handling cash transactions accurately and managing inventory counts.
- Experience in food handling, sanitation, or kitchen environments is preferred; restaurant or café experience is advantageous.
- Must demonstrate good communication skills, attention to detail, and the ability to work well within a team.
Additional Eligibility Requirements
- High school diploma or GED.
- Must be 18 or older.
- Must maintain a TEAMS certification.
Join us as a Concessions Attendant where your energy fuels memorable experiences! We’re dedicated to supporting your growth in the food industry by providing a fun, fast-paced environment that values your contributions every step of the way.