What are the responsibilities and job description for the FRONT OF HOUSE RESTAURANT MANAGER-- TOP position at The Fish Hopper Seafood and Steaks?
Front of House Restaurant Manager
Position Summary:
The Front of House Manager is responsible for overseeing all guest-facing operations of the restaurant to ensure excellent service, smooth daily operations, and a positive dining experience. This role leads the FOH team, maintains service standards, and acts as the primary point of contact between guests and management.
Key Responsibilities
Guest Experience
- Ensure every guest receives prompt, friendly, and professional service
- Handle guest inquiries, concerns, and complaints in a timely and courteous manner
- Monitor dining room flow and atmosphere
- Build relationships with regular guests to encourage repeat business
- Maintain high standards of cleanliness and presentation in all guest areas
Operations
- Oversee daily front-of-house operations including host stand, servers, bartenders, bussers, and runners
- Coordinate with kitchen management to ensure efficient communication between FOH and BOH
- Manage reservations, waitlists, and floor plans
- Ensure compliance with health, safety, and company policies
- Monitor service timing and quality during all shifts
Staff Leadership
- Hire, train, schedule, and supervise FOH staff
- Conduct pre-shift meetings and ongoing staff coaching
- Enforce company policies and service standards
- Handle performance evaluations and disciplinary actions when necessary
- Foster a positive, team-oriented work environment
Administrative Duties
- Create and manage staff schedules
- Control labor costs and maintain timecard accuracy
- Assist with inventory, ordering, and vendor communication
- Prepare daily reports and track sales performance
- Ensure proper cash handling and closing procedures
Qualifications
- Minimum 2-3 years restaurant management experience
- Strong leadership and communication skills
- Excellent customer service and problem-solving abilities
- Ability to work in a fast-paced environment
- Knowledge of POS systems and restaurant software
- Flexible schedule including nights, weekends, and holidays
- Food handler and alcohol certification (as required)
- Be able to lift 10-25pds
Skills Required
- Team leadership and motivation
- Conflict resolution
- Time management and organization
- Multitasking under pressure
- Professional appearance and demeanor
- Strong attention to detail
Reports To: General Manager
Supervises: Hosts, Servers, Bartenders, Bussers, Food Runners
Salary : $75,000