What are the responsibilities and job description for the Teller or Universal Banker position at The First State Bank?
Who We Are
The First State Bank first opened its doors in Louise, Texas, on May 7, 1956. Nearly 70 years later, our commitment to providing exceptional customer service is matched only by our resolve to remain an independent community bank. Today, FSB includes 14 branches proudly serving communities throughout the Texas Gulf Coast, Coastal Bend, and South Texas regions. As we continue our growth, we remain committed to our community roots and building our team with passionate, talented professionals who share in our mission as The Friendliest Bank Anywhere.
Job Summary
Universal Bankers establish, expand, and maintain customer relationships by providing extensive, personalized service focused on the specific needs of each individual and business banking customer. This position combines the traditional Teller and Personal Banker responsibilities into one position in an effort to offer customers more banking options while still providing traditional teller services.
Duties and Responsibilities
- Upholds the Bank's standard of exceptional customer service while promptly, and efficiently, processing customer transactions
- Promotes positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling, and addressing customers by name
- Contributes to the attainment of branch sales goals and related objectives by promoting the Bank's products and services as well as generating leads and referrals
- Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and following policies and procedures to minimize losses
- Answers telephone inquiries and directs questions to the appropriate office personnel
- Researches customer questions and resolves account issues, when applicable, to help maintain customer relationships
- Performs routine office and clerical duties (i.e. filing signature cards, preparing bank bag pickup, processing night deposits, ATM custodian, etc.)
- Acts as a point-of-contact for customers seeking to open a new account
- Reviews documents for accuracy and/or legal compliance and verifies the identity of account holders
- Complies with all Bank policies and procedures including, but not limited to:
- BSA/AML,CIP
- Automated Clearing House (ACH)
- Regulations CC and DD (Funds availability, Truth in Savings)
- Perform other duties as assigned
Requirements:
Qualification, Skills, & Abilities
- High School diploma or GED required, Associate's or Bachelor's from an accredited college or university preferred
- Cash handling experience required in lieu of college education
- Excellent interpersonal, customer service, and verbal communication skills
- Prior banking experience highly preferred
EOE/Veterans/Disability