What are the responsibilities and job description for the Senior Account Relationship Manager position at The First National Bank Of Williamson?
Position Summary
The Senior Account Relationship Manager builds and maintains strong customer relationships by assisting clients with deposit account openings, account maintenance, and consumer lending needs. This role serves as a trusted advisor to customers, educating them on available banking products and digital services while identifying opportunities to cross-sell additional solutions. The Account Relationship Manager ensures loan and account documentation is accurate, complete, and compliant with regulatory standards, supporting both the customer experience and the bank’s risk management efforts. By balancing sales, service, and compliance, this role plays a vital part in strengthening customer loyalty and driving branch growth.
Minimum Qualifications
At First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.
BENEFIT PROGRAM
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.
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The Senior Account Relationship Manager builds and maintains strong customer relationships by assisting clients with deposit account openings, account maintenance, and consumer lending needs. This role serves as a trusted advisor to customers, educating them on available banking products and digital services while identifying opportunities to cross-sell additional solutions. The Account Relationship Manager ensures loan and account documentation is accurate, complete, and compliant with regulatory standards, supporting both the customer experience and the bank’s risk management efforts. By balancing sales, service, and compliance, this role plays a vital part in strengthening customer loyalty and driving branch growth.
Minimum Qualifications
- High school diploma
- 6 years of banking or customer relationship experience
- Strong knowledge of consumer lending, HELOCs, and small business loans
- Familiarity with loan systems and regulatory requirements.
- Open and maintain consumer and small business accounts
- Process consumer loans, HELOCs, and small commercial loans under $100,000
- Develop and maintain strong customer relationships through consultative financial guidance
- Process consumer & commercial loan applications, and provide account maintenance support
- Follow all security, risk, and compliance protocols alongside bank policies and procedures.
- Strong sales and relationship-building skills
- Analytical ability to assess lending applications to balance service excellence with compliance
- Effective communication and financial consultation skills
- Sales-minded with ability to match customer needs to bank solutions
- Detail-oriented with attention to accuracy
- Ability to handle confidential information responsibly.
- Must be able to lift and carry up to 10 pounds
- Some travel to branch or offsite locations may be required
- Ability to sit, stand, and operate a computer for extended periods of time
- Must comply with all bank policies, procedures, and regulatory requirements
- Maintain a professional appearance and demeanor
- Demonstrate confidentiality, integrity, and sound judgment in all interactions
- Must be able to work evenings and weekends as business needs dictate
At First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.
BENEFIT PROGRAM
- Featured benefits for full-time team members include:
- Health, dental, and vision insurance
- Life and disability insurance
- Critical illness, accident, and hospital indemnity insurance
- Pet insurance and pet discount program
- 401(k) plan
- Generous paid time off policy
- Generous holiday schedule
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.
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Salary : $100,000