Sales and Services Manager

The Sales and Services Manager is responsible for managing hotel accounts to ensure guest satisfaction, drive repeat business and achieve revenue goals. This role involves marketing the hotel’s services, negotiating contracts, coordinating with departments to execute events and maintaining strong client relationships. The manager will also support new business development through site visits, sales presentations, etc. A strong focus is placed on maximizing revenue, delivering exceptional service and upholding the hotel’s sustainability initiatives. Position The Fifth Avenue Hotel as one of the world’s best!

Potential Career Path

Senior Sales Manager - Director of Sales – Area Director of Sales – Regional Director of Sales

Essential Job Functions

• Expected to market ideas to promote business, and is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business as well as assisting with booking business when needed.
• Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
• Coordinate various departments' participation in servicing accounts.
• Manage existing accounts and follow up with client re-solicitation to capture future business,
• Responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels.
• Create, review and revise rooming lists, VIPs and all other group information for distribution amongst hotel operational departments.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Represent hotel at trade shows.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management, specifically within the sales process and answering leads when needed.

Position Requirements

• Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
• Proven experience in hospitality sales and/or sales management strongly preferred
• Familiarity with sales and hotel management software (ie. Delphi, InFor, etc.)
• Strong communication, negotiation and presentation skills.