Rooms Divisions Manager

Job Summary
We are seeking a dynamic and experienced Rooms Divisions Manager to lead and oversee the daily operations of our hotel’s guest services, front desk, housekeeping, and overall guest experience. This pivotal role combines strategic leadership with hands-on management to ensure exceptional hospitality standards, maximize revenue opportunities, and foster a welcoming environment for all guests. The ideal candidate will possess a passion for hospitality management, strong leadership skills, and a commitment to delivering outstanding customer service. As a key member of our management team, you will drive operational excellence, enhance guest relations, and uphold the hotel’s reputation for excellence.

Responsibilities

• Lead and supervise all departments within the Rooms Division, including front desk, housekeeping, guest services, night audit, and reservations.
• Develop and implement operational strategies to optimize guest satisfaction and operational efficiency.
• Manage revenue streams through effective pricing strategies, upselling techniques, and inventory control to maximize profitability.
• Oversee staffing schedules, training programs, and human resources functions to ensure a motivated and well-trained team.
• Maintain high standards of guest service by ensuring staff adhere to hotel policies, phone etiquette, multi-line phone system protocols, and hospitality best practices.
• Monitor daily operations such as check-ins/check-outs, room assignments, guest inquiries, complaint resolution, and special requests.
• Conduct regular inspections of guest rooms and public areas to uphold cleanliness standards and safety regulations.
• Handle guest relations proactively by addressing concerns promptly and ensuring memorable experiences for all visitors.
• Collaborate with other departments to coordinate events or special accommodations that enhance the overall guest experience.
• Manage budgeting processes within the Rooms Division while controlling costs related to staffing, supplies, and maintenance.
• Stay informed on industry trends such as resort amenities or hospitality innovations to continually improve service offerings.

Qualifications

• Proven supervising experience in hospitality management or hotel operations with a focus on Rooms Division functions.
• Strong leadership skills with the ability to motivate teams and foster a positive work environment.
• Excellent customer service skills coupled with effective communication abilities in multiple languages; bilingual skills are highly desirable.
• Knowledge of hotel management systems, multi-line phone systems, night audit procedures, and reservation platforms.
• Experience in revenue management strategies aimed at maximizing occupancy rates and profitability.
• Familiarity with human resources practices including staff scheduling, training, and conflict resolution.
• Background in budgeting, cost control, and financial reporting within a hospitality setting.
• Demonstrated ability to handle guest relations professionally while maintaining high standards of service quality.
• Hospitality or hotel management certification is preferred. Join our team as a Rooms Divisions Manager where your leadership will shape unforgettable guest experiences! We value energetic professionals committed to excellence in hospitality—ready to make an impact every day!

Pay: $82,750.00 - $88,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Hotel management: 6 years (Required)
• boutique hotel: 2 years (Required)

Work Location: In person

Salary : $82,750 - $88,000