Experienced IVF/Fertility Patient Coordinator–Medical Receptionist

Job Overview

We are seeking a highly motivated and experienced IVF/Fertility Patient Coordinator–Medical Receptionist to join our dedicated fertility clinic team. This vital role combines exceptional patient service with administrative expertise, ensuring a seamless experience for patients navigating fertility treatments. The ideal candidate must possess a comprehensive knowledge of medical office operations, EMR systems, and most important, fertility-specific procedures, all while demonstrating a warm, professional demeanor. Your energetic approach and fertility-infertility knowledge base will help foster a supportive environment where patients feel cared for and confident in their journey toward parenthood.

Responsibilities

• Greet and check-in patients with enthusiasm, providing outstanding front desk support and ensuring a positive first impression
• Handle incoming emails, telephone and text messages and calls related to the extensive fertility services we offer.
• Manage patient scheduling using fertility based EMR (Electronic Medical Records) systems such as Artisan and eIVF, coordinating appointments for fertility procedures and consultations
• Verify patient insurance coverage, process medical billing, and handle collections efficiently while maintaining compliance with HIPAA regulations
• Review and update medical records, ensuring accuracy and confidentiality in accordance with clinical confidentiality policies
• Assist with documentation review, follow up on billing and fee estimates
• Facilitate communication between patients and clinical staff via phone, email, and in-person interactions; demonstrate excellent phone etiquette and customer service skills
• Support clinical staff by managing care plans documentation, medical records filing, and maintaining organized health information management systems
• Current or very recent work in a fertility practice mandatory

Skills

• Extensive experience with fertility based EMR/EHR systems
• Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/10), and medical billing procedures specific to fertility clinics
• Familiarity with health insurance processes involving private insurance verification. Assist with billing follow ups
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Proven clinic experience in a healthcare setting—specifically within reproductive medicine or fertility clinics—demonstrating familiarity with medical office management and front desk operations
• Excellent computer skills including Microsoft Office Suite; capable of typing accurately at 10-key speed for data entry tasks
• Exceptional organizational skills with attention to detail in documentation review and filing processes
• Strong interpersonal skills to provide compassionate patient service while adhering to clinical confidentiality policies
• Ability to multitask efficiently in a fast-paced environment while maintaining professionalism and positive attitude

Join our team to make a meaningful difference in patients’ lives by providing top-tier administrative support combined with compassionate care. We value energetic professionals who thrive on helping others navigate complex healthcare journeys with confidence.

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance

Experience:

• Infertility clinic: 2 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Encino, CA 91436: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22 - $25