What are the responsibilities and job description for the Customer Service Associate/Administrative position at The Ferguson Lumber Corp?
Job Overview
We are seeking a dynamic and motivated Customer Service Associate/Administrative professional to join our team! This role is essential in delivering exceptional customer service and ensuring smooth administrative operations. You will be the friendly face and efficient communicator who keeps our customers satisfied and our office running seamlessly. This paid position offers a fantastic opportunity to use your skills in customer support, sales, and administrative functions.
Responsibilities
- Respond promptly to customer needs, in person and via phone inquiries, providing clear and helpful information.
- Manage client communications with professionalism, ensuring all interactions reflect our commitment to outstanding service.
- Assist with data entry tasks, maintaining accurate records of customer interactions, transactions, and client details.
- Support sales efforts by identifying customer needs and promoting relevant products when appropriate.
- Handle outbound calls to follow up on inquiries, schedule appointments, or gather feedback to enhance service quality.
- Process transactions accurately, including cash handling and payment processing using industry specific Point of Sale software.
- Maintain organized files and documentation to ensure easy retrieval of information for team members and clients.
Skills
- Experience in retail customer service.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks.
- Excellent communication skills—both written and verbal—to clearly convey information and resolve issues efficiently.
- Strong organizational skills to manage multiple tasks simultaneously while maintaining attention to detail.
- Technical proficiency with computer systems, including QuickBooks and Google Drive.
- Ability to handle challenging situations with problem-solving skills and a positive attitude.
- Experience in sales or client services is preferred ; training will be provided for the right candidate.
Pay: $12.00 - $17.00 per hour
Expected hours: 15.0 – 25.0 per week
Benefits:
- On-the-job training
Work Location: In person
Salary : $12 - $17