Concierge

Job description:

Fellowship Amelia Island is seeking an energetic Front Desk/Concierge. This is a Part - Time position. The Front Desk/Concierge exists to ensure an exceptional first impression and ongoing experience to callers, visitors and residents while complimenting efforts of the care staff and supporting FAI/TFF administrative functions.

Concierge functions include but not limited to:

• Welcome, direct, and screen guests for administration staff and residents in a courteous and professional manner.
• Answer phone calls cheerfully and respectfully, directing them to the appropriate department, resident, or manager.
• Screen employee personal calls, allowing only necessary, urgent, emergency, or business-related calls to be forwarded.
• Screen calls from prospective residents and families, gather relevant information, and relay it to the appropriate parties.
• Receive, sort, and distribute incoming mail efficiently.
• Prepare, update, and maintain resident files in accordance with State HFR regulatory requirements.
• Ensure adequate stock of general forms for use across all departments.
• Provide assistance to staff and guests, addressing requests within the scope of the position promptly, professionally, and efficiently.
• Demonstrate exemplary leadership and professionalism by serving as a positive role model for colleagues, consistently exhibiting superior performance, a strong work ethic, professional conduct, and high standards of personal integrity.
• Adhere to HIPAA regulations by maintaining strict confidentiality regarding residents and Fellowship operations. Ensure that sensitive or proprietary information is never disclosed or utilized in a manner that could adversely impact Fellowship, including via social media or other public forums.

Experience:

• Phone etiquette: 1 year (Preferred)
• Concierge Specialist: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person