What are the responsibilities and job description for the Consumer Processor position at The Farmer's Bank?
Description
*NOTE: This role is open to sit in any location across our footprint*
This position will support Consumer Loan Officers in the loan origination process with an emphasis on post-application functions. Other responsibilities will include assisting with applications, closing and general loan file maintenance and servicing as needed.
Requirements
Job Responsibilities
Post Closing File Management
* Board loan to core system
* Fund loan as instructed on Closing Disclosure
* Deliver loan to investors
* Board participations to system when funding received from investors
* Track and update Final Title Policies
Application Processing
* Receive loan set up instructions
* Complete Loan Estimate and provide to client within required timeframe
* Order appraisals, title work, flood certification, mortgage insurance and verification as instructed on loan set-up sheet
* Process rate locks
.
Closing File Management
* Maintain file in anticipation of closing
* Communicate with Loan Officers, title companies, insurance companies as necessary
* Order Payoffs
* Prepare Closing Disclosure and ensure provided to client in required timeframe
* Prepare closing documents and print closing packages for loan officer/title companies
* Support Loan Officer during closing as needed
Miscellaneous Loan Processing Tasks
* Process unoriginated files (denials, withdrawals, etc.)
* Ensure appraisals are provided to customers
* Provide support to Loan Officers
* Complete Quality Control audits as requested from investors
Other Duties as Assigned.
Competencies Required
Adaptability - The degree to which one demonstrates openness to change and new ideas.
* Adjust to changing work requirements
* Respond to new situations
Initiative - The ability to perform job responsibilities independently and responsibly.
* Proactively complete tasks
* Solve problems
* Improve processes
* Enhance products
Attention To Detail-The level at which tasks are performed carefully, accurately, and in accordance with specific instructions.
* Consistency of work quality
* Compliance with standards, requirements, and expectations
* Tracking of numerical data and detailed organizational information
* Careful application of grammar, spelling, and punctuation rules.
Customer Relations-The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment.
* Abide by established quality customer service levels
* Attentive to internal and external customer needs
Productivity-The level of work output or efficiency as compared to a standard or comparted to others.
* Uses time and resources well
* Meets established deadlines
Teamwork and Cooperation-The degree to which individuals promote a collaborative, cooperative, and productive working environment.
* Demonstrates sensitivity
* Promotes working together
* Provides support
* Respectful of others