Director of Support Services

Who We Are 

Join a Team That’s Making a Difference for Thousands of Families Across New Jersey! 

At the Family Resource Network (FRN), we’re committed to improving the lives of individuals living with epilepsy, autism, intellectual and developmental disabilities, physical disabilities, and chronic illnesses. With over 30 programs and services, we’ve impacted the health and happiness of thousands of families for over five decades. But our impact doesn’t stop there—our community events, like the “Walk for the ONE” 5k walk/run and the Autism Beach Bash, bring even more people together in support of our mission.  

As part of FRN, you’ll be joining a statewide organization that serves over 3,500 through direct service and 80,000 individuals through training and education annually. FRN’s core service areas include: providing community-based programs that meet the evolving needs of individuals and families across New Jersey.  

At FRN, our values-driven culture is what sets us apart. We are deeply committed to fostering a positive and inclusive environment, where everyone’s voice is heard, and every contribution matters. Our focus on respect, integrity, and teamwork allows us to create meaningful change for the individuals and families we serve, while ensuring that each team member thrives in a supportive, collaborative workplace.  

If you have a genuine passion for helping others and are eager to contribute to meaningful change, we invite you to bring your enthusiasm and lend your talents to advancing our mission.

GENERAL DESCRIPTION: This role will supervise the Family Resource Network’s (FRN) Support Services Department, which includes programs for youth and adults with intellectual and developmental disabilities.  The Director will ensure that high-quality services are delivered in a manner that is reliable, respectful and empowering to participants and their families.

DUTIES AND RESPONSIBILITIES (GROUPED):

Leadership & Staff Development

• Supervise and provide ongoing feedback to program coordinators and program assistants through weekly touch bases, quarterly meetings, and performance evaluations

• Coordinate initial training for all support service staff and provide ongoing training as needed

• Review and sign timesheets, time off requests, and expenses for direct reports

• Directly oversee the planning and operation of Camp NOVA

Service Quality & Documentation

• Ensure support services are provided to all service recipients in a manner that is person-centered, and protective of participants’ rights and personal health information (PHI).

• Maintain up to date, comprehensive participant records utilizing FRNs electronic health record (Foothold, HHAeXchange) to ensure service plans and notes are accurate and meeting/exceeding FRN standards

• Oversee incident reporting for support services and provide follow-up as needed

Program Development & Outreach

• Grow FRN support services through the acquisition of new referrals, site locations, and service delivery lines

• Expand support services by identifying new fee-for-service and grant opportunities

• Maximize service utilization for current participants

• Network and develop relationships with key stakeholders through participation in trade association, committees, community workgroups, and state/federal public meetings

• Market and promote Support Services in partnership with Marketing Department

• Oversee writing and distribution of all promotional materials developed for use in the department

Reporting & Budget Management

• Develop and monitor program specific budgets to ensure that revenue and expenses follow established department budget

• Prepare and submit monthly progress reports as required by funding sources and/or FRN

• Develop effective systems for evaluating, monitoring, and improving overall department and program efficiency

• Other duties as assigned by supervisor and/or CEO

• Supervisory experience required

• Master’s degree in special education, Social Work, Psychology or related field preferred

• Knowledge of state service systems for individuals with disabilities, including DDD, DCF, CSOC/PerformCare

• Experience working with individuals with intellectual, developmental and physical disabilities

• Excellent written and oral communication skills

• Effective decision-making and problem-solving capabilities

• Strong analytical and critical-thinking skills.

Why You Should Work for Us: (The below are eligible for all full-time roles) 

• Medical, Dental, Vision, life, and disability insurance 

• 10 Paid holidays 

• Up to 2 floating holidays 

• Additional paid time off the last week of December 

• Up to 2 paid personal days  

• Paid vacation time  

• Up to 12 paid sick days 

• 403(b) match and contribution after 1 year of service 

• Summer Fridays 

• Technology provided 

• Mileage reimbursement for applicable positions 

• Ongoing training opportunities for 

Salary : $80,000