Lead, Housing & Stability Services (49912)

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary:

In this position as Lead, Housing and Stability Services, you will provide day-to-day leadership, coordination, and case management support for the Supportive Living Program (SLP) at Sally's House and Bluebird Apartments, ensuring survivors receive high-quality, trauma-informed services as they transition to independence. You'll serve as a lead practitioner and mentor to case managers, resident advocates, and our housing navigator, offering guidance, coaching, and coordination that elevates service delivery across the team. Working closely with the Senior Director of Residential Services, you'll monitor service effectiveness, support policy implementation and compliance, facilitate team meetings and case coordination, and ensure consistent, client-centered care that honors each survivor's journey to stability. You'll also oversee daily operations, including census monitoring, service capacity communication, data collection for program compliance, and collaboration with residential programs and community partners.

If you're an experienced housing services professional with a passion for trauma-informed practice, natural leadership abilities, and commitment to empowering survivors through stable housing and supportive services, this is your opportunity to make a lasting impact on families rebuilding their lives.
 

Key Responsibilities:

Program Leadership & Coordination

• Provide daily coordination and oversight of housing services and support staff.
• Support consistent, client-centered, trauma-informed service delivery across the program.
• Monitor service effectiveness and elevate concerns to leadership.
• Assist with census monitoring and service capacity communication.
• Support implementation of policies, procedures, and compliance standards.

Team Support & Mentorship

• Serve as a lead resource and mentor to case managers, resident advocates, and housing navigator.
• Facilitate team meetings and case coordination as assigned.
• Provide guidance, coaching, and professional support to enhance staff effectiveness.

Case Management & Documentation

• Support accurate and timely client documentation.
• Assist with data collection and reporting for program compliance.
• Collaborate with residential programs and community partners to coordinate comprehensive services.

Operational Support

• Participate in on-call coverage as scheduled.
• Assist with program evaluation and quality improvement initiatives.

Other Duties:

Performs other job-related duties as assigned 

• Bachelor's Degree in Social Work or similar degree
• 3-5 years of experience in direct services to victims of domestic violence or similar human services programs.  
• Experience serving in a lead or senior practitioner role preferred

Licenses and Certifications:

Valid Texas Driver’s License and a clear driving record.

Knowledge, Skills, and Abilities:

• Knowledge of domestic violence/sexual assault related issues from an empowerment philosophy, and the effects of trauma on survivors’ thoughts and behaviors
• Knowledge and expert skill in developing and implementing methods for measuring the effectiveness of social work practice and services in the specialty area, utilizing program evaluation tools to improve the quality of services. 
• Ability to make recommendations for modifying client case plans based on client feedback and satisfaction surveys. 
• Ability to write policies, procedures, and/or practice guidelines pertaining to program guidelines. 
• Excellent leadership, organizational, interpersonal, and communication skills (written and oral) are required.
• Ability to build strong teams to meet performance goals.
• Ability to work effectively with clients and staff from diverse racial, ethnic, and socioeconomic backgrounds. 
• Ability to plan, make sound decisions, and lead others.
• Experience in intervening in crisis situations using sound professional judgment, ethical practice, and common sense.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional on-call responsibilities
• Ability to gather data and prepare documents for program grant reporting.
• Knowledge and intermediate skills working with MS Word, Outlook 

Mental and Physical Duties:

Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs)..

Working Conditions:

Work may be performed, but is not limited to an office environment. 

Essential Personnel Designation: Essential

Essential employees are required to report for all scheduled hours regardless of inclement weather, holidays, or facility closures unless explicitly notified otherwise by leadership. This includes all employees assigned to shelter locations or designated as residential staff. Essential employees who work when other operations are closed due to inclement weather will receive time-and-a-half pay. Refer to The Family Place Inclement Weather Policy for complete details.

More About US:

At The Family Place, we embrace and live our values: TEAM
 

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion.

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Short-Term and Long-Term Disability 
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HSA accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.