Crisis Counselor

The Family Counseling Center is seeking a compassionate and experienced Crisis Counselor to join our fast-paced walk-in crisis department. This role involves providing immediate, in-person mental health support, including crisis intervention, de-escalation, and brief solution-focused therapy.

This is a front-line opportunity to make a meaningful difference in the lives of individuals experiencing acute mental health challenges.

Qualifications

• Bachelor’s degree in Psychology, Social Work, or a related field required; Master’s degree preferred
• Minimum three years' experience providing crisis intervention, de-escalation, risk assessment, and support services to individuals experiencing mental health, substance use, or emotional crises required.
• Demonstrated experience assessing client needs, managing crisis situations, and providing compassionate, trauma-informed support within a behavioral health, community based, or healthcare setting is required.
• Strong interpersonal, communication, and de-escalation skills
• Ability to assess risk and respond effectively in high-pressure situations
• Proficiency with Electronic Health Records (EHR), Microsoft Office, and Google Workspace

Key Responsibilities

• Provide trauma-informed, person-centered crisis intervention services
• Conduct mental health assessments and deliver brief therapeutic interventions
• Develop and implement individualized short-term crisis and safety plans
• Coordinate referrals and ensure continuity of care through follow-up support
• Maintain accurate, timely, and compliant clinical documentation
• Participate in mobile crisis response services as needed
• Collaborate with interdisciplinary team members and community partners

Work Environment

• Office/clinic-based setting with a fast-paced, high-demand environment
• Community-based work and travel may be required

Join a collaborative, mission-driven team focused on providing lifesaving care to those in need.

Why Join Us?

At The Family Counseling Center, we don’t just care for our clients — we care for our team. We believe that supporting our staff is essential to providing exceptional care, which is why we foster a culture rooted in compassion, collaboration, and continued growth.

As a trusted nonprofit 501(c)(3) organization, we are proud to offer a wide spectrum of high-quality mental health and social services, with a strong emphasis on meeting the unique needs of children, families, and individuals across our community. Since our founding in response to the growing need for counseling in Fulton County, we have remained committed to creating a safe, supportive, and inclusive environment where both clients and staff can thrive.

Our team is made up of dedicated professionals driven by a shared mission, to empower people on their path toward emotional well-being and a brighter future. We support this mission with competitive compensation, generous benefits, and meaningful opportunities for personal and professional development.

What We Offer:

• Employer-paid Health Insurance ( HDHP coverage)
• Fully Paid Individual Dental and Vision Plans
• Agency-paid Life Insurance (equal to your annual salary)
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA) with employer contributions
• Employee Assistance Program (EAP) for mental health and wellness
• Generous Paid Time Off, including a full holiday week between Christmas and New Year’s
• 401(k) Retirement Plan with employer match program
• Ongoing Training, Education, and Staff Engagement Activities

Join a team that values your well-being as much as the well-being of the individuals we serve. At The Family Counseling Center, your work will truly make a difference, every day

Discover more about our culture and values by visiting https://www.thefamilycounselingcenter.org/why-join-us/

Job Type: Full-time

Pay: $31.25 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How did you find us? (Facebook, LinkedIn, Indeed) or were you referred by one of our amazing staff? If so who?

Education:

• Bachelor's (Required)

Experience:

• Crisis intervention: 3 years (Required)

License/Certification:

• NYS Driver's License (Required)

Ability to Commute:

• Gloversville, NY 12078 (Required)

Work Location: In person

Salary : $31