Communication & Outreach Manager

The Communication & Outreach Manager is responsible for strengthening community awareness, engagement, and collaboration for Family Counseling Center of Fulton County, Inc. programs and services. This position focuses on building and maintaining relationships with community organizations, healthcare providers, municipalities, schools, and partner agencies to increase visibility of services and improve access to behavioral health resources within the community.

The role serves as a liaison between the agency and external partners through educational presentations, community events, tabling opportunities, partnership development, internal communication initiatives, social media engagement efforts, and brand storytelling in collaboration with the marketing team. This role also serves as an agency brand champion, helping communicate the organization’s mission, values, impact, and community story across outreach and communication platforms.

Qualifications

Education and Experience

• Bachelor’s degree in Human Services, Communications, Public Health, Marketing, Social Work, Education, or a related field preferred.
• Experience in community outreach, behavioral health, healthcare, nonprofit organizations, education, communications, or program coordination preferred.

Knowledge, Skills, and Abilities

• Strong public speaking, presentation, and relationship-building skills
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple projects and priorities in a fast-paced environment
• Ability to establish and maintain effective working relationships with community stakeholders
• Proficiency with Microsoft Office and communication platforms
• Knowledge of behavioral health services and community resources preferred
• Ability to maintain confidentiality and handle sensitive information appropriately
• Commitment to cultural competence, equity, inclusion, and ongoing professional development

Requirements

• Valid New York State Driver’s License and ability to travel throughout the service area as needed
• Ability to successfully complete required background checks and Medicaid exclusion screenings

Essential Duties and Responsibilities

• Represent the agency at community events, health fairs, school functions, and outreach/tabling events.
• Promote and reinforce the organization’s mission, values, culture, and community impact through outreach and communication efforts.
• Collaborate with the marketing team to highlight program successes, community partnerships, client impact initiatives, and organizational events.
• Provide educational presentations regarding agency programs, behavioral health services, community initiatives, and referral processes.
• Promote awareness of agency services through outreach materials, networking opportunities, community engagement activities, and social media platforms.
• Assist with developing, coordinating, and maintaining social media content that promotes agency programs, services, events, and community initiatives.
• Support internal communication efforts to improve awareness of agency programs, services, and events across departments.
• Assist in identifying community needs and opportunities for partnership development and program expansion.
• Participate in interdisciplinary meetings, community coalitions, and collaborative planning efforts.
• Maintain records related to outreach activities, partnership contacts, social media engagement efforts, and event participation in accordance with agency standards.
• Collaborate with leadership and program staff to develop outreach strategies aligned with organizational goals.
• Stay informed on community resources, behavioral health trends, outreach strategies, branding practices, and CCBHC standards relevant to outreach activities.
• Perform other related duties as assigned.

Work Environment

This position involves a combination of office-based work and community-based activities, including travel to schools, community organizations, and outreach events throughout the service area. Occasional evening or weekend events may be required.

Why Join Us?

At The Family Counseling Center, we don’t just care for our clients - we care for our team. We believe that supporting our staff is essential to providing exceptional care, which is why we foster a culture rooted in compassion, collaboration, and continued growth.

As a trusted nonprofit 501(c)(3) organization, we are proud to offer a wide spectrum of high-quality mental health and social services, with a strong emphasis on meeting the unique needs of children, families, and individuals across our community. Since our founding in response to the growing need for counseling in Fulton County, we have remained committed to creating a safe, supportive, and inclusive environment where both clients and staff can thrive.

Our team is made up of dedicated professionals driven by a shared mission, to empower people on their path toward emotional well-being and a brighter future. We support this mission with competitive compensation, generous benefits, and meaningful opportunities for personal and professional development.

What We Offer:

• Employer-paid Health Insurance (HDHP EE coverage)
• Fully Paid Individual Dental and Vision Plans
• Agency-paid Life Insurance (equal to your annual salary)
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA) with employer contributions
• Employee Assistance Program (EAP) for mental health and wellness
• Generous Paid Time Off, including a full holiday week between Christmas and New Year’s
• 401(k) Retirement Plan with employer match program
• Ongoing Training, Education, and Staff Engagement Activities

Join a team that values your well-being as much as the well-being of the individuals we serve. At The Family Counseling Center, your work will truly make a difference, every day

Discover more about our culture and values by visiting https://www.thefamilycounselingcenter.org/why-join-us/

Job Type: Full-time

Pay: $28.85 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How did you find us? (Facebook, LinkedIn, Indeed) or were you referred by one of our amazing staff? If so who?

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Gloversville, NY 12078 (Required)

Work Location: In person

Salary : $29