What are the responsibilities and job description for the Operations Project Manager (Facilities Services) position at The Facilities Group?
Who We Are
The Facilities Group (TFG), headquartered in Tampa, FL, is the fastest-growing janitorial and facility services provider in the United States. With nearly $1 billion in revenue and a portfolio of 18 different brands, we are revolutionizing the industry by delivering top-notch experience to our clients across various industries. Founded in 2020, we have rapidly scaled our operations while maintaining our entrepreneurial spirit. Our culture thrives on innovation, grit, and a relentless drive to build something incredible. As we continue to expand, we are looking for passionate, results-driven individuals to join our team and contribute to our mission of elevating spaces for a healthier, safer, and cleaner tomorrow.
We partner with premier local, regional, and national facility service providers while maintaining brand legacy and driving high-powered technology. The Facilities Group family of companies has 17 offices throughout the United States and provides comprehensive suite of janitorial and maintenance services to a variety of end markets including commercial, distribution, logistics, aviation, education, finance, industrial and healthcare facilities.
Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of maintaining an exciting culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.
What You Will Be Doing
The Operations Project Manager is responsible for driving operational excellence across the East region by standardizing processes, ensuring compliance, and supporting field teams with best ‑ practice service delivery. This role acts as the central liaison between corporate initiatives and brand leadership, ensuring alignment, communication, and accountability across Sales, Finance, Operations, and HR functions. The position supports data aggregation, analysis, pricing initiatives, customer satisfaction improvements, and other business initiatives, while also contributing to technology adoption and operational innovations. You’ll drive excellence in service delivery, supporting initiatives for operational excellence, customer satisfaction, and workforce productivity. Some travel may be required to support field operations. The ideal candidate comes with 5 years of operational project management experience, strong organizational skills, and a go-getter mentality.
This is a remote-hybrid position open to candidates across the Eastern US.
Operations Project Manager Duties And Responsibilities
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
The Facilities Group (TFG), headquartered in Tampa, FL, is the fastest-growing janitorial and facility services provider in the United States. With nearly $1 billion in revenue and a portfolio of 18 different brands, we are revolutionizing the industry by delivering top-notch experience to our clients across various industries. Founded in 2020, we have rapidly scaled our operations while maintaining our entrepreneurial spirit. Our culture thrives on innovation, grit, and a relentless drive to build something incredible. As we continue to expand, we are looking for passionate, results-driven individuals to join our team and contribute to our mission of elevating spaces for a healthier, safer, and cleaner tomorrow.
We partner with premier local, regional, and national facility service providers while maintaining brand legacy and driving high-powered technology. The Facilities Group family of companies has 17 offices throughout the United States and provides comprehensive suite of janitorial and maintenance services to a variety of end markets including commercial, distribution, logistics, aviation, education, finance, industrial and healthcare facilities.
Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of maintaining an exciting culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.
What You Will Be Doing
The Operations Project Manager is responsible for driving operational excellence across the East region by standardizing processes, ensuring compliance, and supporting field teams with best ‑ practice service delivery. This role acts as the central liaison between corporate initiatives and brand leadership, ensuring alignment, communication, and accountability across Sales, Finance, Operations, and HR functions. The position supports data aggregation, analysis, pricing initiatives, customer satisfaction improvements, and other business initiatives, while also contributing to technology adoption and operational innovations. You’ll drive excellence in service delivery, supporting initiatives for operational excellence, customer satisfaction, and workforce productivity. Some travel may be required to support field operations. The ideal candidate comes with 5 years of operational project management experience, strong organizational skills, and a go-getter mentality.
This is a remote-hybrid position open to candidates across the Eastern US.
Operations Project Manager Duties And Responsibilities
- Establish, maintain, and communicate operational standards, best practices, and business processes with your stakeholders.
- Conduct operational audits to ensure compliance with labor management tools, workflows, and brand‑specific processes.
- Set cadence for accountability routines, performance reviews, and compliance tracking.
- Partner with field leaders to improve service delivery, workforce productivity, and customer satisfaction metrics.
- Provide operational guidance during new business start‑ups, including IT system setup, quality control tools, and process implementation.
- Support fleet management processes and reporting.
- Aggregate, interpret, and present data for monthly business reviews and executive presentations.
- Perform intermediate Excel analysis, including: pivot tables, lookups, validations, basic visualization, macros, and modeling.
- Leverage Power BI for data connectivity and simple data modeling.
- Serve as the liaison between corporate initiatives and brand operations, ensuring clear communication and adoption.
- Collaborate effectively with Sales, Finance, Operations, HR, and Executive leadership to support strategic objectives.
- Assist with pricing initiatives and customer satisfaction programs.
- Support operational transformation projects, including new technology deployments, field tools, and efficiency initiatives.
- Provide ongoing support to regional leadership on operational improvement efforts.
- Travel as needed to visit job sites, conduct audits, and assist with new business launches.
- 5 years in an operational, analytical, or managerial role within a service or labor‑intensive industry.
- Janitorial or facilities industry experience is strongly preferred.
- Intermediate to advanced computer literacy and technical skills.
- Intermediate to advanced knowledge of MS Excel (Pivot Tables, Data Validation, Basic Visualization, Advanced Lookups, Modeling, Dashboarding, Macros).
- Basic to intermediate knowledge of PowerBI (date connectivity, data modeling, standard visualization).
- Experience with NetSuite ERP is preferred.
- Experience with sales/ CRM platforms is preferred.
- Ability to work independently while coordinating with multiple teams – a “go-getter” mentality.
- Excellent communication and problem-solving skills.
- Strong attention to detail and organizational skills.
- Ability to travel occasionally, as business needs require.
- Authorized to Work in the US – We Use eVerify
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.