Director of Operations (Janitorial)

Who We Are

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best-in-class service not only guides us how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.

What You Will Be Doing

The Director of Janitorial Services leads a multi-site janitorial operations team across a defined region, ensuring exceptional service delivery, operational efficiency, and client satisfaction. This role oversees strategic and day-to-day management of janitorial services, driving performance excellence, optimizing resources, and cultivating strong relationships with clients and staff. The Director of Operations plays a key leadership role in developing operational strategies, enhancing service delivery standards, and fostering a culture of accountability and continuous improvement.

This is an in-person role. The ideal candidate will be located in or near Shreveport, LA.

Director Of Janitorial Services Key Duties & Responsibilities

• Leadership & Team Development
• Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals.
• Promotes a culture of accountability, teamwork, and continuous improvement.
• Evaluates performance, identifies training needs, and mentors future leaders within the organization.
• Operational Oversight
• Oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services.
• Implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards.
• Ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements.
• Strategic Planning & Financial Management
• Develops and manages budgets, including labor, supplies, and equipment.
• Analyzes operational data to identify efficiency improvements and cost-saving opportunities.
• Partners with leadership to forecast needs, support business planning, and deliver on profitability targets.
• Client Relationship Management
• Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance.
• Conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement.
• Expands existing business through additional services and enhancement projects.
• Quality Assurance & Compliance
• Leads regular inspections to ensure facilities meet company and client cleanliness standards.
• Implements corrective action plans in coordination with supervisors and site managers.
• Ensures compliance with health, safety, and environmental policies across all operations.
• Business Growth & Process Improvement
• Identifies and implements operational innovations to streamline workflows and elevate service quality.
• Supports new account startups and transitions, ensuring smooth onboarding and consistent service delivery.
• Collaborates with the Director of Operations, Brand Leadership and corporate leadership on strategic initiatives.
  

Director Of Janitorial Services Experience & Qualifications

Education & Experience

• 5 years of progressive experience in facilities or janitorial operations management.
• 3 years in a multi-site leadership role.
• Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience).
• Bilingual in English and Spanish (preferred.)

Technical & Professional Skills

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Proven ability to manage budgets, labor planning, and operational KPIs.
• Excellent communication, problem-solving, and relationship-building skills.
• Thorough understanding of janitorial processes, cleaning equipment, and safety standards.

Additional Requirements

• Valid U.S. Driver’s License and acceptable driving record.
• Reliable transportation and ability to travel up to 50% (including occasional air travel).
• Availability for weekends, holidays, and emergencies as required.
• Authorized to work in the United States (E-Verify required).
• The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodation as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
  
  

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