Area Manager - Metro Detroit

Who We Are

Servis Group is more than a facilities management company – it’s a family of businesses united by a commitment to excellence. For over 20 years, Servis Group has worked with residential and commercial customers to provide various building maintenance and cleaning services including carpet cleaning, construction, and property damage restoration. With a strong commitment to safety, customer satisfaction, and community impact, Service Group provides a single-source solution for commercial and residential clients while inspiring its team to give back and uphold the highest standards of service.

Essential Functions

• Reports to the Director of Operations 
• Plan, organize, direct and control division operations to ensure work performance in accordance with contract specifications
• Review division payroll time sheets prior to submission for pay, entails daily review of clock in/out reports and resolving discrepancies on a daily basis and providing resolutions to the payroll department
• Continually evaluate procedures, methods, and materials for purposes of improving performance and reducing cost of operation (this involves meeting with the accounting department monthly to review division financial results and job profitability reports)
• Continually analyze the results of division operations and take immediate corrective action when performance deviates from standard
• Ensure that all division equipment is clean, well maintained and in good operating condition
• Ensure the availability of equipment, supplies and materials in quantities required for company operations, at an economical cost (this includes full responsibility for issuing purchase orders through the system and assigning them to the correct building locations as indicated by specific work orders, also includes setting up and maintaining inventory items in service management system)
• Coordinate quarterly physical inventory of warehouse and all service locations and report results to the accounting department
• Implement approved operating policies,methodsand procedures
• Develop and train subordinate supervisors, appraise their performance, and make recommendations concerning salary adjustments, promotions,transfersor termination
• Cooperate with the Sales Department in the development and review of new business proposals
• Make recommendations concerning adjustments in contractual arrangement based on operational need
• Ensure the proper handling of customer complaints and keep the Sales Department informed of serious problems
• Approve,scheduleand report extra billing work
• A night time presence isrequired, minimum 5 times per week, to ensure compliance of procedures, training, evaluations and recommendations to area managers,supervisorsand cleaning technicians
• Set clear expectations with team members
• Other duties as assigned. 
  
  

Work Environment

This job operates in a professional office environment.

Physical Considerations

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing and, walking . The employee must have the ability to lift and/or move items over 3 0 pounds.

Travel

This position requires up to 75% inthe Metro Detroit area

Preferred Education And Experience

• 2 years of experience in a leadership position
• 3 years of experience in service industry
• Proven ability to communicate with employees across hierarchies
• Excellent business and interpersonal communication skills
• Outstanding attention to detail
• Solid computer skills (MS Office, Salesforce, or similar CRM or ERP)
• Flexible work schedule
• Strategic thinker willing to roll up his/her sleeves
• Results-oriented with proven analytical skills and ability to use data to answer questions
• Participatory management style and team leader
  
  

This Job Description is not an exhaustive list of all functions employees may be required to perform in the described role, and additional functions may be required. Master Maintenance reserves the right to revise this Job Description at any time with or without notice to employees. Employment with Master Maintenance is at-will, and nothing in this Job Description changes that at-will status. Employees must be able to perform the essential functions of this position satisfactorily.

• Servis Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Servis Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Servis Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
  
  

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