What are the responsibilities and job description for the Account Manager (Facilities) position at The Facilities Group?
Who We Are
Best Facility Services is a leading provider of commercial janitorial and facility management solutions, proudly serving businesses across Texas since 2004. Headquartered in the Dallas–Fort Worth area, the company specializes in delivering customized cleaning and maintenance programs that go beyond standard services to create cleaner, safer, and more efficient environments.
With a strong commitment to quality and client satisfaction, Best Facility Services takes a personalized, partnership-driven approach, tailoring solutions to meet each facility’s unique needs while building long-term relationships with both clients and team members.
Backed by experienced teams, ongoing training, and a focus on innovation and sustainability, Best Facility Services is dedicated to providing exceptional service and helping organizations maintain high-performing, professional spaces every day.
What You Will Be Doing
The Account Manager is responsible for ensuring that we meet or exceed our contractual obligations to our customers by providing quality janitorial services. The Account Manager leads through training, client relations, scheduling, pricing, and inventory control.
Region Supported: Dallas / Fort Worth, TX
Account Manager Duties And Responsibilities
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Best Facility Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Best Facility Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.
Monday - Friday
Standard business hours and after hours/weekends as needed
Best Facility Services is a leading provider of commercial janitorial and facility management solutions, proudly serving businesses across Texas since 2004. Headquartered in the Dallas–Fort Worth area, the company specializes in delivering customized cleaning and maintenance programs that go beyond standard services to create cleaner, safer, and more efficient environments.
With a strong commitment to quality and client satisfaction, Best Facility Services takes a personalized, partnership-driven approach, tailoring solutions to meet each facility’s unique needs while building long-term relationships with both clients and team members.
Backed by experienced teams, ongoing training, and a focus on innovation and sustainability, Best Facility Services is dedicated to providing exceptional service and helping organizations maintain high-performing, professional spaces every day.
What You Will Be Doing
The Account Manager is responsible for ensuring that we meet or exceed our contractual obligations to our customers by providing quality janitorial services. The Account Manager leads through training, client relations, scheduling, pricing, and inventory control.
Region Supported: Dallas / Fort Worth, TX
Account Manager Duties And Responsibilities
- Conducts quality control visits to ensure our customer’s needs are met.
- Ensures work standards are in accordance with customer requirements.
- Manages chemical and equipment inventory.
- Prioritizes work responsibilities to give appropriate attention to all work areas in the assigned geographical area.
- Communicates regularly with customers to ensure operational continuity, track performance, and resolve any issues.
- Responds quickly to any client or employee complaints, requests, and issues, documenting the issue and following up to resolution.
- Manages special project work as requested.
- Other tasks, as assigned
- Must have a reliable vehicle with car insurance.
- Must possess a clean driving record with a valid U.S. Driver’s License.
- Must be self-motivated with a strong ability to prioritize and accomplish multiple tasks, projects, and meet deadlines.
- Ability to maintain high-quality interpersonal relationships.
- Some experience with and knowledge of cleaning processes and equipment.
- Great verbal and written communication skills.
- Excellent customer relationship skills.
- Professional demeanor and behavior.
- Dependable, reliable, and punctual.
- Ability to work independently, with minimal supervision.
- General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.).
- 3 years of proven facilities management experience
- 5 years of proven customer service experience, any industry
- Travel: 75% of travel by vehicle to assigned geographic area (Dallas / Fort Worth, TX)
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Best Facility Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Best Facility Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.
Monday - Friday
Standard business hours and after hours/weekends as needed