What are the responsibilities and job description for the Clinical Manager position at The Eye Associates?
Description:
The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.
The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.
The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.
Job Responsibilities:
- Communicate effectively with all patients in a professional and courteous manner; act as a role model to fellow employees.
- Answer patient questions, including telephone inquiries. Responsible for handling all irate patients, assessing situations; and resolving problems.
- Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
- Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
- Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
- Prepare Shift planning each month to put the Doctors names of who is in each clinic per day.
- Approve time-off requests and maintain the Time-off Calendar.
- Provide additional support to ophthalmic technicians, including triaging phone calls from patients and returning patient phone calls.
- Mentor Clinical Leads and Front Staff to ensure adherence to protocols.
Benefits:
As a team member at The Eye Associates, you'll enjoy:
- Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
- Matching 401(k)
- Wellness Program
- Paid Vacation & Holidays
- Uniform Allowance
- Training/Advancement opportunities
- High school diploma or equivalent.
- Valid and active Driver's License.
- Five years’ experience in supervision of clinical operations.
- Certified Ophthalmic Assistant.