Sr. I.T. Manager of Operations & Delivery

The Executive Leadership Council is the preeminent member organization for the development of diverse global leaders. Comprised of more than 800 current and former corporate CEOs, board members and senior executives at Fortune 1000 & Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of executives to positively impact business and communities.

We are currently seeking a Sr. I.T. Manager of Operations & Delivery to join the Information Technology team in our Washington, DC office.

Position Overview

The Executive Leadership Council (ELC) seeks a highly capable, execution-oriented Senior IT Manager of Operations & Delivery to lead the day-to-day performance, stability, and evolution of the organization's technology environment while also driving delivery of critical enterprise transformation initiatives. This role is intentionally designed to provide a single senior leader accountable for end-to-end execution across both Run and Change-ensuring that operational excellence and strategic transformation advance in parallel rather than in silos.

Reporting to the Director of I.T., the Senior IT Manager will serve as a pivotal leader within a growing and evolving technology function, translating strategy into execution, strengthening service delivery, building governance discipline, and creating the structure needed to support future scale.

This role also serves as a succession layer within the technology function and requires an individual who can operate with equal effectiveness as a strategic leader and as a tactical subject matter expert in a start-up-like organization undergoing significant transformation.

ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES

IT Operations, Infrastructure & Service Delivery

• Lead and oversee enterprise IT operations to ensure secure, reliable, and high-quality technology services across the organization.
• Direct the performance of core operational domains, including end-user support, infrastructure, cloud services, identity and access management, device management, collaboration tools, and service continuity.
• Strengthen and mature service delivery practices by establishing clear processes, service standards, escalation paths, operating procedures, and performance metrics.

Cybersecurity, Risk & Compliance

• Oversee day-to-day cybersecurity operations and support the organization's security posture across systems, platforms, vendors, and user environments.
• Drive incident response coordination, root-cause analysis, remediation planning, and follow-through on corrective actions.

Services & Vendor Governance Management

• Lead oversight of managed service providers, systems integrators, and external technology partners supporting both IT operations and transformation delivery.
• Establish strong vendor management discipline through clear expectations, service-level agreements, performance reviews, escalation management, and accountability measures.

Program Delivery & PMO Leadership Transformation

• Lead execution of major technology initiatives and enterprise transformation programs, ensuring successful delivery against scope, timelines, budgets, dependencies, and business objectives.
• Manage the delivery of key strategic initiatives

Architecture, Standards & Modernization Execution

• Support execution of enterprise architecture, platform, data, integration, and security standards across operational and project-based work.
• Ensure delivered solutions are scalable, secure, supportable, and aligned to long-term technology strategy and business goals.

Team Leadership & Operating Model Development

• Lead and develop the Technology Operations & Delivery function, with accountability for execution, service quality, delivery rigor, and cross-functional collaboration.
• Help shape the operating model for a growing technology organization, including roles, responsibilities, workflows, governance, and decision rights across Run and Change activities.

EDUCATION, EXPERIENCE & CREDENTIALS

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business Technology, or a related field required; Master's degree preferred.
• Minimum of 7–10 years of progressive experience leading/managing enterprise IT operations, technology delivery, digital transformation, or a combination of operational and program leadership responsibilities.
• Relevant certifications such as PMP, ITIL, CISSP, CISM, Azure, AWS, Scrum, or related credentials are strongly preferred.

Please note that at this time, The Executive Leadership Council does not provide financial sponsorship for visas or work permits. You must have documentation of work authorization for the U.S. AND a U.S. Social Security number, as of the start date of one's employment, to be employed with the organization.

COMPETENCIES

• Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of diverse professionals to positively impact business and local communities

• Enterprise Perspective & Systems Thinking: Brings an enterprise-focused approach to designing and governing HR frameworks, understanding organizational interdependencies, scalability, and long-term impact.

• Strategic Execution: Translates people strategy into practical, scalable programs and ensures disciplined, consistent execution across the organization.

• Installation, Troubleshooting & Support: Demonstrates an advanced understanding of the installation procedures used in the organization

• IT Policy & Compliance: Possesses an advanced knowledge of relevant compliance laws and standards external from the organization

• Change Leadership: Leads and enables organizational change through clear communication, stakeholder engagement, and structured implementation.

• Professional Judgment & Risk Management: Demonstrates sound professional judgment in complex and sensitive situations, balancing employee experience, legal considerations, and organizational priorities.

• Consultative Partnership: Builds trusted relationships with senior leaders and peers, providing thoughtful counsel and influencing outcomes through credibility and insight.

• Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes

• Teamwork & Collaboration: Works well cross functionally and with others on the team to achieve personal goals, team goals, and organizational goals

• Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action

• Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things

• Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress

• Communication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships

• Customer Focus: Identifies, considers, prioritizes, and takes action on the needs of both internal and external customers

• Technology: Proficient with Microsoft productivity suite, association management systems, customer relationship management software, grants management software, and other functional software relevant to area of responsibility.

WORKING CONDITIONS

• Work is performed in an interior office setting which has no adverse environmental conditions expected.
• Hybrid Role requiring a minimum of 4 days a month in office with travel up to 15% of the time in the field and/or for meetings, trainings, or organizational events based on organizational needs.
• Role may require flexibility in work hours at times to accommodate organizational priorities or critical issues.
• Work involves frequently sitting for extended periods of time, frequently talking or hearing, frequently operating a computer, and occasional light physical effort (lifting, pushing, pulling, carrying, etc.) objects weighing up to 25 lbs.
• Work requires frequent ability to comprehend direction and adhere to policies or established procedures, ability to use logic to make sound decisions, ability to interpret and analyze data, ability to gather and organize information for a wide variety of audiences, ability to read and write a variety of materials, and ability to adapt well in the face of workplace stress.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

The Executive Leadership Council is an Equal Opportunity Employer. It is our policy to ensure equal employment opportunity without discrimination or harassment based on an individual's race, color, religion, sex, national origin, disability, age, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation, political affiliation, genetic information, or any other protected characteristic as defined by federal, state, and local law