What are the responsibilities and job description for the System Support Specialist position at The Exchange?
Job Description
Functions as a systems super user in order to diagnose and resolve systems problems and ensure efficient operations.
Job Grade
4
Job Tier
1
Career Area
Retail Specialist
Supervisor
No
Job Qualifications
Three years of experience in a retail systems support role.
Or
Bachelor's degree and one year of retail experience. Prior experience in a retail systems support role preferred.
Degree (one Of)
$53,991.00
Major Duties
Takes incoming calls from system users and logs issues into database.
Researches and gathers information to resolve systems failures timely (generally within 24 hours).
Alerts management of issues that may result in lost sales, overstocks, or pricing discrepancies.
Pulls various reports for tracking issues by type, scorecard, etc. Assists manager in development of processes and training programs.
Participates in the development of detailed operating procedures for the use of system solutions. Contributes to the development of user acceptance test scripts and may conduct.
Performs other duties as assigned.
Job Type
Management
Number of Positions Remaining
1
Functions as a systems super user in order to diagnose and resolve systems problems and ensure efficient operations.
Job Grade
4
Job Tier
1
Career Area
Retail Specialist
Supervisor
No
Job Qualifications
Three years of experience in a retail systems support role.
Or
Bachelor's degree and one year of retail experience. Prior experience in a retail systems support role preferred.
Degree (one Of)
- BACHELORS DEGREE - Preferred
- BUSINESS - Preferred
- INFORMATION TECHNOLOGY - Preferred
- Work Schedule – Onsite
- PCS Not Authorized/LSP Not Authorized
- MICROSOFT OFFICE PRODUCTS - Required
- RETAIL MANAGEMENT SYSTEM (RMS) - Required
- ACCESS - Preferred
- BWS/ IMF/ WMF/ VMF - Preferred
$53,991.00
Major Duties
Takes incoming calls from system users and logs issues into database.
Researches and gathers information to resolve systems failures timely (generally within 24 hours).
Alerts management of issues that may result in lost sales, overstocks, or pricing discrepancies.
Pulls various reports for tracking issues by type, scorecard, etc. Assists manager in development of processes and training programs.
Participates in the development of detailed operating procedures for the use of system solutions. Contributes to the development of user acceptance test scripts and may conduct.
Performs other duties as assigned.
Job Type
Management
Number of Positions Remaining
1
Salary : $53,991
