What are the responsibilities and job description for the Shift Supervisor position at The Exchange?
Job Description
Responsible for shift operation of an Exchange branch facility. Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned areas. Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.
Job Grade
2
Job Tier
1
Career Area
Retail Operations
Supervisor
Yes
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Schedule/ Availability needed
Sun Mon Tue Wed Thu Fri Sat
0530-1200 0530-1200 0930-1530 0930-1630 0930-1630
Salary Minimum
$17.75
Salary Maximum
$27.13
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Adheres to environmental protection agency guidelines.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepares change funds, and deposits or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Work Challenges
We Offer The Following Benefits For This Position
Hourly
Number of Positions Remaining
1
15-Jul-2026
Responsible for shift operation of an Exchange branch facility. Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned areas. Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.
Job Grade
2
Job Tier
1
Career Area
Retail Operations
Supervisor
Yes
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Schedule/ Availability needed
Sun Mon Tue Wed Thu Fri Sat
0530-1200 0530-1200 0930-1530 0930-1630 0930-1630
Salary Minimum
$17.75
Salary Maximum
$27.13
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Adheres to environmental protection agency guidelines.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepares change funds, and deposits or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Work Challenges
We Offer The Following Benefits For This Position
- Paid Vacation & Sick Leave
- Medical & Dental insurance
- Basic Associate Life, Personal Accident & Long-Term Care Insurance
- Flexible Spending Accounts
- 401K
- Holiday Premium Pay (Double Pay)
- Mass Transportation Reimbursement
- Associate Transfer Program (ATP)
- Paid Military Leave
- Personal Accident Insurance
- FMLA & Administrative Leave
- Employee Assistance Program (EAP)
- Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
Hourly
Number of Positions Remaining
1
15-Jul-2026
Salary : $18 - $27