What are the responsibilities and job description for the Ambassador position at The Estate Yountville?
AMBASSADOR
Yountville, CA
Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.
JOB SUMMARY
The Ambassador is responsible for providing a warm and welcoming experience for guests by assisting with luggage, transportation, and general inquiries. This role involves greeting guests upon arrival, safely transporting luggage and providing information about the hotel’s amenities and local attractions.
ESSENTIAL JOB RESPONSIBILITIES:
- Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service.
- Carry baggage to the guest's room.
- Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
- Safely drive the hotel shuttle van.
- Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
- Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
- Suggest and "sell" the amenities of the hotel (i.e., restaurant, lounge, spa, etc.).
- Respond to request for bell services.
REQUIRED QUALIFICATIONS:
- High work ethic and self-initiative, ability to work in high pressure situations.
- Maybe required to work varying schedules to include nights, weekends, and holidays
- Proven experience with strong customer service skills, including the ability to handle guest complaints and/or concerns.
- Possess a valid state driver's license and safely drive guest vehicles and/or shuttle van.
- Have proof of safe driving record as indicated by Motor Vehicle Record.
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
PM22
Compensation details: 16.5-17 Hourly Wage
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