POSITION: Quality Control Coordinator (QCC)

DIRECT LEADER:  Manager of Quality Control

LOCATION: HQ Smyrna, TN. Non-remote.

Job Description:

As a Quality Control Coordinator, you will ensure The Escape Game and Great Big Game Show excellence through various Quality Control measures such as: Production Quality Control, Installation Review, Launch Support, and Lifetime Support.

Benefits & Schedule: 

• Eligible for TEG HQ Full Time Benefits and HQ Bonus as outlined HERE

• Expected Weekly Hours: 40 - 45 with more as projects require

• Travel Expectations: Extensive (35% of possible working days)

• Expected Schedule: 

  • Office: Monday - Friday (day shift)

  • Installation & Launch Travel: Monday - Friday plus weekends (depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)

• Oncall: Available for calls about team projects and other necessary team questions

Job Responsibilities:

• Production Quality Control

  • Create and maintain Quality Control documentation of produced components.

  • Perform the QC function in shop for all experiences produced and shipped through TEG and GBGS.

• Installation Review

  • Review Floor Plans for all upcoming locations and provide feedback as necessary.

  • Travel to upcoming locations to quality control each experience being installed and ensure completion of generated Punch List

• Launch Support

  • Support urgent game issues and store organization during demos while generating site-specific documentation to ensure successful launches and ongoing care for games and stores.

• Lifetime Support

  • Maintain post-launch oversight of stores by performing routine spot checks, support check-ins, and scoping improvements or renovations to ensure ongoing quality and operational excellence.

Job Requirements:

• Experience with Google Sheets and using formulas

• Understanding of architectural floor plans and general construction processes

• Strong organizational and interpersonal skills with a contagiously positive, can-do attitude

• Strong communication skills - written, on the phone, in-person

• Basic understanding of production processes including CNC, Carpentry, Scenic, Paint, and Controls Technology

• A love for escape rooms and interactive media

• Experience leading others in an informal structure

• Ability to lift/carry up to 50 pounds individually

• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time