Overnight Front Desk Agent

Here is an exciting opportunity to join Emily Hotel as the Overnight Guest Service Agent! The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.

Perks and Benefits

• Competitive pay & a Comprehensive Benefit Package.
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel

What Will You Do?

• Complete registration process in accordance with The Emily Hotel’s check in standards:  greet guests, confirm length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator.
• Close guest accounts at time of check out according to The Emily Hotel’s Check out Standards: greet guest at check out, confirm and collect payment, and request feedback regarding stay. Update guest’s profile to ensure best possible service for future stays.
• Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services.
• Handle cash, make change and balance an assigned house bank.  Accept and record vouchers, travelers’ checks and other forms of payment.  Perform accurate, moderately complex arithmetic functions using a calculator.  Post charges to guest rooms and house accounts using property management system.  Individuals are capable of moving assigned cash from storage vault to drawer at front desk and back.
• Work with various departments to ensure guests receive the best possible service.  Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business and daily site visits, and reservations for all reservation inquiries, changes and billing issues.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.  Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning etc.  Remain calm and alert especially during emergency situations and heavy hotel activity.  Plan and implement detailed steps by using experienced judgment and discretion.
• Perform various duties of Front Desk agent, Reservations Agent, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery.

What You Bring?

• Knowledge of operations on the Hospitality Industry

• Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.

• Individuals should be a High School Graduate and/or any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor’s degree preferred. Previous experience in a hotel setting preferred.
• High school diploma preferred. Previous experience in a hotel preferred.

• Technologically sound with Microsoft Office applications.

About the Company:

The Emily Hotel

The Emily Hotel is a boutique hotel inspired by art and woven in nature. The name, a nod to renowned artist Emily Carr who inspired belief that art can change the way we look at the world. We are upscale, but approachable. Carefully curated yet laid back. Urban but rooted in nature.  We hold purposeful values, strive to make sustainability a priority, and share an uncompromising vision to deliver a fresh experience. The core of The Emily’s offering is exceptional delivery of well-designed lifestyle spaces. Here people hang out, meet like minded people, and feel inspired.