What are the responsibilities and job description for the Luxury Cigar Ambassador position at The Embassy Cigar Lounge?
Company Overview
The Embassy Cigar Lounge is an exclusive haven dedicated to sophistication, hospitality, and the art of fine cigars.
Salary and Benefits
- Competitive hourly rates
- Bi-Weekly Pay
- Tips
- Quarterly Team bonus after 90 Days
- Annual PIP
- Access to cigar and spirit tastings for continued education
- Growth opportunities in luxury hospitality and cigar expertise
- Employee discounts and VIP membership perks
Job Description
Guest Experience & Hospitality:- Greet guests warmly, ensuring they feel welcome and valued from the moment they arrive.
- Guide guests to their seats, ensuring a seamless and personalized experience.
- Provide expert recommendations on cigars, spirits, and pairings tailored to guests' preferences.
- Maintain a refined and sophisticated atmosphere, ensuring lounge etiquette is upheld.
- Offer white-glove service, personalizing experiences for VIP members and regular guests.
- Anticipate guest needs, proactively addressing any requests for an effortless experience.
- Lead tours for prospective members, explaining membership tiers and benefits.
- Educate guests on flavor profiles, origins, and proper cigar-cutting & lighting techniques.
- Assist in selecting spirits and cocktails that complement cigar choices.
- Stay informed on cigar trends, rare finds, and exclusive offerings.
- Ensure proper handling and storage of cigars to maintain quality preservation.
- Handle table assignments, reservations, and VIP seating arrangements.
- Ensure all tables are set with proper glassware, tableware, and menus.
- Assist with cigar preparation, drink pairings, and table service.
- Maintain a pristine and well-stocked lounge at all times.
- Respond to guest inquiries, resolve seating concerns, and troubleshoot any phone inquiries.
- Encourage upselling through exclusive cigar selections, membership perks, and private events.
- Build strong relationships with guests to foster loyalty and repeat visits.
- Act as a brand ambassador, embodying the sophistication and expertise of The Embassy Cigar Lounge.
- Promote and assist with special events, tastings, and exclusive promotions.
- Enforce proper cigar etiquette, dress codes, and lounge policies with finesse.
- Ensure compliance with liquor laws, tobacco regulations, and responsible service practices.
- Maintain awareness of guest behaviors to ensure a safe and enjoyable environment.
