What are the responsibilities and job description for the Insurance Customer Service Representative position at The Ellgren Agency?
Job Description
The Ellgren Agency is a respected leader in the insurance industry, boasting a successful track record as a large agency. Our ambitious goal is to become the number one agency in the state, and we achieve this through our commitment to community involvement, regular team-building activities, and a strong focus on taking care of our people. We value hard work, give support, and celebrate success.
We're seeking an Insurance Customer Service Representative with previous office experience to join our dedicated team. The position offers a competitive base salary based on experience, ranging between $18 - $19 per hour. As a valued member of our team, you'll have the opportunity to grow and develop in a supportive environment while contributing to our agency's success.
If you're passionate about customer service and eager to launch your career in the insurance industry, we want to hear from you! Apply now to become part of The Ellgren Agency family and make a meaningful impact in our clients' lives.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Hands on Training
Evenings Off
Bonus Opportunities
Warm Leads Provided
Weekends Off
Holidays Off
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Continuing Education Opportunities
Ongoing Training Seminars
Professional Work Environment
Team Building Activities
Paid Parking
Equipment Provided
Monday - Thursday (8:30am - 5:30pm) Work Schedule
Friday (8:30am - 5pm) Work Schedule
Mon-Fri Schedule
Responsibilities
- Provide comprehensive insurance education and guidance.
- Cross-sell and Up-sell existing clients.
- Maintain accurate and up-to-date client records.
- Prepare and issue insurance documents promptly and accurately.
- Ensure policy changes are processed accurately and in compliance with regulations.
- Conducts timely follow-up communication with clients to address inquiries and concerns.
- Identify opportunities to upsell additional products to existing clients through inbound calls.
- Implement retention strategies to foster loyalty and satisfaction.
Requirements
- Proactive and motivated individual who takes initiative without constant supervision.
- Meticulous attention to detail in all tasks and responsibilities.
- Works effectively with colleagues to achieve team goals and objectives.
- Driven by achieving personal and professional goals.
- Clear and effective communication skills, both written and verbal.
- Demonstrates professionalism and respect in all interactions within the office environment.
- Identify opportunities to cross-sell/upsell existing clients through inbound calls.
Salary : $18 - $19