What are the responsibilities and job description for the Multi-Site Community Manager position at The Element @ St. Andrews?
About Us
Strategic Management Solutions manages a growing portfolio of multifamily communities across Illinois, Indiana, Ohio, and Texas. We care about our residents, and we care about the people who take care of them. We give our teams the tools, training, and support to do great work, and we expect them to own their results.
The Opportunity
We’re looking for a strong, hands-on Community Manager to lead three communities in the Mishawaka area: The Element @ St. Andrews, Colfax Townhomes, and River 109. You’ll run all three with one shared team. That means splitting your time across sites, keeping everyone focused on what matters most, and making each community feel well run and cared for.
This role suits someone who likes variety, makes decisions with confidence, and gets satisfaction from turning numbers around.
What You’ll Do
- Run daily operations at all three communities, including leasing, renewals, collections, and resident relations
- Lead, coach, and hold accountable a shared team of leasing and maintenance staff
- Drive occupancy and retention with smart pricing, strong follow-up, and a great resident experience
- Manage delinquency and collections, and work evictions and legal processes when needed
- Oversee make-ready turns, work orders, and preventive maintenance with your maintenance team
- Review and approve applications in line with our screening standards and fair housing requirements
- Manage budgets, control expenses, and report on property performance to regional leadership
- Hire and manage vendors, and get bids for projects and repairs
- Keep resident files, leases, and Yardi records accurate and audit-ready
- Respond to resident concerns and emergencies with professionalism and urgency
- Walk your properties regularly and keep curb appeal and safety standards high
What You Bring
- 3 years of property management experience, with at least 1 year as a Property or Community Manager
- Multi-site or scattered-site experience strongly preferred
- Experience with Yardi Voyager and RentCafe/CRM preferred
- Proven success improving occupancy, collections, and resident satisfaction
- Strong working knowledge of Indiana landlord-tenant law and Fair Housing
- Comfortable reading financials and managing a budget
- A leader who sets clear expectations and follows through
- Organized, self-motivated, and able to juggle priorities across multiple sites
- Valid driver’s license, reliable transportation, and ability to travel between properties
Why You’ll Like Working Here
- Competitive pay with bonus opportunities
- Health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k)
- Employee housing discount
- Ongoing training and real room to grow as our portfolio expands
- A leadership team that actually answers your questions and backs you up
Ready to lead three great communities? Apply today. We’d love to meet you.
Strategic Management Solutions is an Equal Opportunity Employer.
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Property management: 3 years (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Mishawaka, IN 46545 (Required)
Work Location: In person