What are the responsibilities and job description for the Customer Service / Inside Sales / Marketing position at The Elegant Office?
Customer Service / Inside Sales Representative
Join a Dynamic, Growing Team at The Elegant Office in Gainesville, FL
The Elegant Office is one of the nation's leading retailers of luxury leather desk pads, desk sets, and premium conference room accessories. We specialize in timeless, executive-quality designs that elevate workspaces worldwide—including high-profile locations like the White House Situation Room. Renowned for our meticulous craftsmanship and outstanding customer service, we’re a small, close-knit team passionate about delivering excellence every day.
We’re seeking a motivated Customer Service / Inside Sales Representative to help us continue our growth. This is more than a job—it's an opportunity to wear multiple hats, build diverse skills, and advance your career in a supportive, family-oriented environment.
What We Offer:
- Competitive compensation: $35,000–$48,000 annually, based on experience
- Flexible work hours to support work-life balance
- Generous PTO, paid holidays, health insurance stipend, cash anniversary bonuses, and profit sharing
- Casual, independent office environment where self-starters thrive
- Small, collaborative team working toward shared goals
- Real opportunities to learn, grow, and take on more responsibility
- Occasional travel for industry trade shows (future potential)
About the Role
This in-office position combines classic customer service with inside sales and technical responsibilities. As we’re a small business, you’ll gain broad exposure and the chance to develop new skills quickly.
Key Responsibilities:
- Deliver exceptional customer service to our B2B (retailers, promotional product distributors, office furniture dealers) and B2C clients
- Manage warm inside sales leads and drive additional business
- Handle technical tasks based on your skills and interests, with plenty of room to learn and expand:
- Managing eCommerce partner catalogs
- Overseeing digital advertising campaigns
- Maintaining local computers and network
- Coordinating with developers to enhance our retail website
- Working with NetSuite and other systems
- Supporting marketing and promotions via social media
What We’re Looking For:
- Strong phone presence and excellent communication skills for handling customer inquiries
- Sales experience preferred (but not required—we’ll train the right person)
- Comfort with heavy computer use and a technical aptitude
- Proficiency in Excel; experience configuring software, online portals, or similar tools is a big plus
- Ability to multitask and stay organized in a fast-paced environment
- Team-oriented mindset with a willingness to contribute to collective goals
- Self-motivated and proactive—our casual, independent setting rewards initiative
Why Join The Elegant Office?
We’re a values-driven small business that truly cares about our employees and their families. You’ll work in a positive, low-drama atmosphere with meaningful work, direct impact on company success, and clear paths for advancement as you build expertise in eCommerce, sales, marketing, and operations.
Work Details:
- Location: In-office at our Gainesville, FL headquarters (no remote option)
- One location
If you’re energetic, detail-oriented, and excited to grow with a respected brand in the luxury office accessories space, we’d love to hear from you!
Apply today and help us bring elegance to executive offices around the world.
Job Type: Full-time
Pay: $35,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $35,000 - $48,000