Guest Services Supervisor- 4 Diamond Hotel

ABOUT US: Originally built for the 1962 World's Fair, The Edgewater Hotel has marked its place in history as the host to many famous names in the music scene from The Beatles to Blondie. Embraced by Elliott Bay, The Edgewater stands watch over the Olympic Mountains and Seattle skyline. Practically floating on water, the hotel boasts an authentic Pacific Northwest experience including aluminum exteriors, natural wood interiors and river-rock fireplaces. This classic landmark is defined through its culture and distinctive atmosphere.

The Edgewater Hotel is seeking a Guest Services Supervisor to join our Guest Services team! The Valet Supervisor is a dynamic leadership role responsible for driving excellence in guest service and ensuring the highest levels of customer satisfaction. This position leads by example, fostering a team culture centered on professionalism, hospitality, and proactive service. The Valet Supervisor oversees all aspects of the guest arrival and departure experience, ensuring timely, courteous, and seamless interactions. While primarily managing bell and shuttle services, this role also supports valet operations as needed to maintain a smooth, efficient flow. Through hands-on leadership, staff development, and a commitment to exceeding guest expectations, the Valet Supervisor plays a pivotal role in shaping memorable and positive experiences.

Schedule:· Will regularly work a minimum of three 10-hour shifts per week.· Shift times are from 6 am - 4pm or 3 pm-1amSchedule fluctuates based on business levels.

RATE OF PAY:
$23.51/hour plus tips and incentives

WHAT WE OFFER: COMPETITIVE WAGES AND AWESOME PERKS!

• $50 Insurance Package - Medical/Dental/Vision individual and family coverage
• Retirement plan - 100% Employer Paid
• Paid days off - holidays/personal/vacation/sick
• Valet Parking - $4 per day
• Uniform provided with complimentary dry cleaning
• Complimentary Meal with paid breaks
• Bus Pass Reimbursement Program - $75 a month of bus and ferry transportation reimbursed
• Travel Discounts - Hotel and Restaurant discounts for you & your friends/family all over the country.
• Recognition Programs, such as gift cards, incentives, and career growth opportunities.

Key Competencies:

Must be very detail-oriented and have a professional demeanor.

Must possess excellent interpersonal skills & effective communication.

Ability to lead, motivate, and develop team members to deliver consistent, high-quality service.

Strong commitment to exceeding guest expectations through attentive, personalized service.

Proficient in managing bell, shuttle, and valet services to maintain seamless flow and guest satisfaction.

Quick and effective problem resolution, with a focus on maintaining service standards and guest satisfaction.

Skilled in coordinating multiple responsibilities and managing high-traffic periods without compromising service quality·

Maintains a high standard of conduct, reliability, and ethical behavior in all interactions.

Capable of adjusting to changing guest needs, team dynamics, and operational challenges.

Ensures every aspect of the guest experience is handled with care and precision.

Job Type: Full-time

Pay: $23.51 per hour

Benefits:

• Commuter assistance
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Seattle, WA 98121 (Required)

Ability to Relocate:

• Seattle, WA 98121: Relocate before starting work (Required)

Work Location: In person

Salary : $24