What are the responsibilities and job description for the Call Center Customer Service Representative (Remote) position at The Durst Organization?
The Call Center Customer Service Representative (Remote) plays a vital role in delivering exceptional support to customers by handling inquiries, resolving issues, and processing orders within a large to medium-sized team. This fully remote position focuses on technical support, billing inquiries, order assistance, and general information while utilizing dedicated call center software to ensure efficient service and customer satisfaction.
Responsibilities
- Provide timely customer support through phone interactions
- Handle calls related to technical support, billing, orders, and general inquiries
- Resolve customer issues effectively and efficiently
- Enter and update customer data accurately
- Process customer orders and verify customer information
- Manage complaints and coordinate necessary follow-ups
- Collect customer feedback to improve service quality
Preferred Qualifications
- 1 years of experience in customer service
- High school diploma or equivalent
- Familiarity with CRM and dedicated call center software
- Strong communication and active listening skills
- Effective problem-solving and conflict resolution abilities
- Ability to multitask and manage time efficiently
- Accurate data entry skills
- Collaboration within a team environment
Salary : $45,000 - $55,000