Administrative Assistant - Residential

Durst Profile:Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.Overview: Provide administrative support services for leasing and operations at two sites. This position will interact with a diverse group of prospects, applicants, and residents to facilitate their specific needs or to successfully direct them to the correct internal contact. Sound judgment is required in order to plan, prioritize, and organize a varied workload to ensure the delivery of high-value support and related services.Responsibilities: Prioritize, organize, prepare and distribute internal/external documents and ensure accuracy thereofField incoming calls and correspondenceAssist with special projects as directedMaintain discretion in the handling of confidential informationCarry out routine tasks with little supervisionAct as liaison with other departments and internal business unitsMaintain resident call notesPerform other general duties as defined by the assigned departmentServe as a resource, advocate, and catalyst for sustainability at The Durst Organization. Apply the skills unique to your core job responsibilities for practical integration of sustainability into processes, standard operating procedures, and adopted business practices. Seek to empower our colleagues, consultants, tenants and residents to prioritize and actively engage in environmental stewardship.Administrative Front Desk Responsibilities:Greet prospects and residents with a warm smile; offering beveragesAnswer phones (Phone tree option #1 New Leasing Inquiries)Check reception voicemail and promptly return calls the same dayStock Tour Folders, Water Bottles, Marketing Material as neededMaintain a high standard of office appearanceClear conference rooms between appointmentsLoad dishwasher at the end of the day and unload upon opening the office. Maintain kitchen appearance.Check paper stock and toner in library printer dailyTurn model lights on and off dailyLeasing Team Support:Schedule Appointments; Same day response to all internet inquiries and online appointmentsCall all appointments to confirm appointments prior to 10 AM each morningMaintain Agent Rotation for appointments and walk-in trafficRecord Brokers and Direct calls internet inquiries Traffic RV Traffic on tracker reports dailySave signed leasing documents to the resident data fileIf no Leasing Associate is available, assist with setting up applicants on Durst systems (MRI)Prepare and review the end of day leasing traffic, source and pending/closed deals report.Create e-sign renewals and send to residentsUpdate various marketing platforms to reflect current market pricing and apartment availability.Operations Team Support:Assist with amenity/bike/storage agreement/amenity rental reservations and audits thereof; complete chargebacks for lockouts and pool fees.Enter operation related request in appropriate Durst system (e.g. Rise Buildings, OrigamiRisk, Moved.com, JackJaffa, etc.)Assist with updating marketing and elevator screens on Exterity and Mosaic programsSetting up new or removing former residents from MRI, Durst App, Genetec Security Desk, Amazon Hub, Con Edison, Emsys, and other workflow systems.Assisting with statement of deposit accounts via MRI software (uploading move out inspections/SODA packets to MRI SODA page, printing statements, requesting bank back-ups, sending to upper management for signature, updating SODA report, following up with collections or Guarantor's for outstanding balances)Assist in issuing lease violations, or escalating nuisances to legal departmentProcess invoices in workflow; Creating purchase and work ordersUpdating resident call notes in MRI resident notes dailyAssist with aged delinquency callsAssist with reporting, renewals, operations, resident services and move in coordinator responsibilities, as requiredFollow up on Open/Pending/Closed service request. Solicit resident feedback. Close work orders from day prior on building portal.Collect and verify Hold Harmless and Certificate of Insurance requirements for movers, vendors and contractorsGeneral Reporting Requirements:Demographic Report- update monthlyCheck NEW LEASE and Renewal entry in trackers and MRI dailyCreate monthly Lease Expiration Reports for the propertiesUpdate the Rent Registrations MonthlyPrint Doc to Sign form weekly (from DMS) and track all documents ready to be countersigned. Once they are countersigned, save them to the RDFQualifications:College graduate and knowledge of NYC residential real estate preferred3-5 years of administrative experience preferredAbility to interact effectively with diverse groupsAbility to work independently and in team settingsPossess a high level of attention to detailEffective oral and written communication.Maintains a professional demeanorIntermediate to advanced proficiency in Microsoft Office applications, such as Word, Excel, Outlook, PowerPointSalary Range: $60,000 - $75,000 ($28.85/hour - $36.06/hour)EEOCEqual Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law).We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications.If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations.The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server.Residents of CaliforniaCalifornia Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Salary : $20 - $27