Rental Services Coordinator

All Aboard for Rental Event Excellence at a National Historic Landmark!
Step into a role where history, hospitality, and celebration converge. We’re seeking a detail-oriented and customer-focused Rental Services Coordinator to join our dynamic team at one of the nation’s most iconic venues; The Durham Museum, a stunning Art Deco masterpiece located in the heart of Omaha’s historic Union Station. This architectural gem serves as the backdrop for unforgettable events, offering a unique blend of timeless elegance and vibrant community engagement. In this pivotal position, you’ll be the first point of contact for clients, guiding them through the rental process and ensuring every event runs smoothly from inquiry to execution. If you thrive in a fast-paced environment, love working with people, and have a knack for organization and communication, this is your ticket to a rewarding career in a truly iconic setting.

Responsibilities:

Facility Rental Coordination

• Manage all aspects of the facility rental process, from initial inquiry and venue tours to scheduling, contracting, and event execution.
• Maintain up-to-date calendars and databases; track event details and revenue in Altru software from creation through final billing.
• Serve as the primary point of contact for rental clients, ensuring a seamless and professional experience from start to finish.

Client and Vendor Relations

• Provide courteous, professional guidance to clients and vendors, including event planners, caterers, florists, and others.
• Clearly communicate rental policies, protocols, and contract requirements to ensure understanding and compliance.
• Coordinate event logistics across departments and with vendors to support a smooth and successful event.
• Actively promote and offer additional rental services to maximize revenue opportunities.

Collaboration and Communication

• Partner with internal teams, including Customer Experience, Facilities, and Business Operations, to ensure successful event execution.
• Work closely with the Business Manager to facilitate timely billing and payment collection.
• Participate in staff, rental, and event meetings to align goals and share updates.

Marketing and Revenue Growth

• Contribute to the development and execution of marketing strategies to promote The Durham Museum as a premier rental venue.
• Maintain a competitive pricing model and recommend new or improved revenue streams.
• Track rental program revenue against budget and assist with analysis to inform planning and goal setting.
• Drive to meet and exceed established revenue goals and departmental objectives.

Compliance and Safety

• Ensure event execution aligns with OSHA, Douglas County Health Department regulations, and museum policies.
• Participate in required safety training and uphold museum standards during events.

Qualifications:

• Bachelor’s degree and/or 3–5 years of proven, relevant experience in event management, marketing, hospitality, or a related business field.
• Excellent written and verbal communication skills.
• Proven experience in meeting revenue targets in a competitive market.
• Exceptional client service skills with the ability to identify and address client needs professionally and courteously.
• Strong organizational, time-management and prioritization skills.
• Ability to adapt quickly and respond to evolving circumstances in a fast-paced, hands-on environment.
• Commitment to excellence in customer service and teamwork.
• Prior event planning or execution experience preferred.
• Familiarity with Altru software is a plus.

Job Type: Part-time

Pay: From $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $22