What are the responsibilities and job description for the Customer Service Representative-Part Time position at The Durango Herald?
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in our Circulation Department.
Duties:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, and resolve distribution issues.
- Check to ensure that appropriate changes were made to resolve customers' concerns.
- Keep records of customer interactions or transactions, recording details of inquiries, concerns, or comments, as well as actions taken.
- Resolve customers' service or billing issues.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Processing postal statements.
- Other duties as assigned.
Requirements:
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity — Job requires being honest and ethical.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Ability to work in a fast-paced environment.
Training and Education:
- HS Diploma
- One year experience working in a customer service related position.
BCI is an Equal Opportunity Employer.
Pay: From $17.00 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17