Spa Director

To apply for this position: Please email your resume and a cover letter to operations@thedragontree.com.

About Us: The Dragontree Sanctuary is more than just a spa; it's a sanctuary committed to promoting wellness, tranquility, and balance. With a mission to seed our community with centered, peaceful, and healthy individuals, we offer holistic treatments and services that nurture the mind, body, and spirit. Our core values of Respect, Integrity, Compassion, Commitment to Self Growth, and Selfless Service guide everything we do.

Position Overview: We are seeking a passionate and experienced Spa Director to lead our team and uphold the high standards of service excellence that define The Dragontree experience. Spa Director will oversee all aspects of spa operations at our new Boulder location, including financial management, customer service, staff development, and facilities maintenance. The ideal candidate will embody our values and be dedicated to creating a welcoming and healing environment for both clients and staff.

Key Responsibilities:

• Financial Management: Handle payroll, commission reports, and daily income management. Interpret financial reports and implement strategies to optimize profitability. Manage inventory and purchasing standards.
• Customer Service: Ensure the vision of the spa's culture is conveyed by all staff. Monitor customer satisfaction, solicit feedback, and address any issues promptly. Develop and maintain guidelines and foster a positive relationship with the community.
• Spa Environment Upkeep: Maintain a positive healing atmosphere, oversee equipment maintenance, and ensure cleanliness and organization of the spa. Manage service contractors and ensure sustainable systems and processes.
• Sanctuary Maintenance: Maintain effective care-taking systems for the Sanctuary space. Ensure cleanliness, perform chemical and water checks, and manage service maintenance when needed.
• Staffing & HR: Lead staff with energy and vision. Build staffing schedules, oversee hiring procedures, and maintain internal staff retention programs. Provide ongoing skills training, conduct staff evaluations, and administer disciplinary actions when necessary.
• Operations: Ensure compliance with industry regulations, crisis management, and maintain up-to-date spa procedure manuals. Hold regular staff meetings and attend management meetings. Manage inventory effectively and update scheduling/POS software.
• Retail Merchandising: Oversee the retail sales floor, maintain stock levels, and create appropriate signage. Collaborate with owners on retail product buying, pricing, and promotions. Provide product education to staff and report on retail division performance.
• Marketing: Collaborate with the Marketing Manager to develop the spa's marketing strategy and image. Maintain efficient front desk procedures for rebooking and internal marketing. Create in-house promotions and activities to enhance client engagement.

Qualifications:

• Minimum of 5 years of experience in spa management or a related field.
• Strong financial acumen and experience managing budgets and inventory.
• Excellent leadership, communication, and customer service skills.
• Passion for holistic wellness and commitment to The Dragontree's mission and values.
• Knowledge of industry regulations and best practices.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

Benefits:

This position includes sick time, vacation time and employer support healthcare (after 60 days). Additional benefits include discounts for spa services, free access to our Sanctuary (weekdays when not working) and a work environment that encourages wellness and healing.

How to Apply:

If you're ready to lead a team dedicated to promoting wellness and creating a sanctuary for our community, please submit your resume and cover letter to operations@thedragontree.com.

Job Type: Full-time

Pay: $53,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Experience:

• Spa services: 2 years (Preferred)
• Management or Leadership: 5 years (Required)

Ability to Relocate:

• Boulder, CO 80304: Relocate before starting work (Required)

Work Location: In person

Salary : $53,000 - $65,000