Organ Quality Coordinator

POSITION SUMMARY

The Organ Quality Coordinator supports the mission, goals and strategic plan of Nevada Donor Network Inc. (NDN) by facilitating continuous quality improvement within the department through various administrative functions including but not limited to: supporting the quality assurance work of the organization by reporting and disseminating information and documentation to ensures donor records are accurate, complete and compliant with NDN policies as well as CMS, FDA, UNOS, AATB, EBAA and other relevant laws, standards, and regulations. Evaluates donor records for process compliance and identification of areas of non-compliance, potential educational opportunities, and best practices.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s):

• Performs responsibilities of position and promotes teamwork and a professional working environment
• Receives, reports and documents all cultures within 24 hours of receipt to maintain patient safety
• Reviews organ donor recovery records ensuring their accuracy and completeness, and facilitates corrections as needed
• Assists and supports the development of metrics, scorecards, and process improvement projects to reflect individual, departmental, and company goals
• Attains knowledge with and adheres to the regulations, policies, and procedures published by the Food and Drug Administration (FDA), American Association of Tissue Banks (AATB), UNOS, CMS, NDN, and our outside partners.
• Requests and receives all autopsy reports for organ, eye and tissue donors and forwards the autopsy reports in a timely manner to the Manager of Quality & Regulatory Affairs or designee for final review. Provides at minimum weekly request reports to the Medical Examiner and/or Coroner’s office.

• Responsible for supporting the use of systems within the NDN Quality Management System and improvement initiatives within the Quality & Regulatory Affairs Department. Participates in PDSA activities.
• Recognizes and reports trends and opportunities for improvement (OFI) regarding donor records, Quality & Regulatory Affairs, and organizational metrics to the Manager of Quality & Regulatory Affairs.
• Assists with performing quality audits, including but not limited to call center recordings including the Uniform Donor Risk Assessment Interview (UDRAI), authorizations, and donor referral information.
• Supports and participates in scheduled and unscheduled tissue partner, regulatory and accrediting agency audits including but not limited to the AATB, EBAA, AATB, FDA, CMS and UNOS/OPTN.
• Monitors status of donor records computerized tracking systems.
• Maintains confidentiality on all donor-related activities and internal matters
• Assists department leadership in the creation of policies, workflows, training materials, and other related documents as needed.
• Actively participates in Quality monthly meetings
• Perform other duties as assigned.
• Employees must adhere to and remain in full compliance with Nevada Donor Network’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION QUALIFICATIONS

Competency Statement(s) – Position Specific

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Self-Confident - The trait of being comfortable in making decisions for oneself.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Competency Statement(s) - Company Specific

• Understand and commit to the following:

o Organizational Core Purpose: To save and heal lives

o Core Values: Relentless, Joyful, Selfless

o Strategic Anchors: Mutually Beneficial Partnerships, Diverse Revenue Streams, and Get to Yes: Every Donor Every Time

• Team Builder - Ability to convince a group of people to work toward a goal.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Judgment - The ability to formulate a sound decision using the available information.
• Adaptability - Ability to adapt to change in the workplace.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards, or legislation.

SKILLS & ABILITIES
Education: Bachelor’s Degree in biological science or related field preferred or Associate degree and/or equivalent work experience is required.

Experience: Minimum two (2) years of experience with Eye Bank, Tissue Bank or OPO quality systems strongly preferred or related experience in a regulated or certified industry. Must possess excellent working knowledge of medical terminology.

Computer Skills: Working knowledge of computers and excellent data entry skills required. Knowledge of electronic donor record system, such as iTransplant strongly desired.

Certificates & Licenses: ASQ preferred or obtained within one year from starting this position

Other Requirements: Direct healthcare related experience is a plus. Knowledge of human anatomy and medical terminology required.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

C (Constantly)

10 lbs. or less

C (Constantly)

Walk

O (Occasionally)

11-20 lbs.

O (Occasionally)

Sit

F (Frequently)

21-50 lbs.

O (Occasionally)

Handling / Fingering

C (Constantly)

51-100 lbs.

N (Not Applicable)

Reach Outward

O (Occasionally)

Over 100 lbs.

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push/Pull

Climb

N (Not Applicable)

12 lbs. or less

C (Constantly)

Crawl

N (Not Applicable)

13-25 lbs.

O (Occasionally)

Squat or Kneel

O (Occasionally)

26-40 lbs.

N (Not Applicable)

Bend

O (Occasionally)

41-100 lbs.

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5 hrs./day)

Other Physical Requirements: Ability to wear Personal Protective Equipment (PPE).