Tickets and Admissions Team Member - Dollywood's Splash Country - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Tickets and Admissions Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Tickets and Admissions Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Tickets and Admissions Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Ticket and Admissions Team Members are responsible for ensuring Dollywood’s Splash Country’s guests have a seamless and welcoming experience into the park by processing sales transactions for tickets and season passes, validating tickets and passes at turnstiles, and answering guest questions in a friendly manner.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction. Provide guest excellence which exceeds expectations, answer questions and provide park information
• Effectively perform ticket sales processes to include (but not limited to):
  • Selling tickets and completing reservations on a computerized ticketing system
  • Selling and processing Season Passes and Dining Passes
  • Process cash, check, and credit card transactions
  • Issue complimentary and discounted tickets per Dollywood’s Splash Country policies
  • Process refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood’s Splash Country policies
• Perform defined accounting procedures for ticket sales to include:
  • Cash till opening and closing procedures
  • Management of cash funds, deposits, and credit cards to ensure all revenue is collected and balanced daily
  • Support Group Sales fulfillment, adjustments, and ticketing
  • Collect information to support Marketing Database and research programs
• Effectively perform ticket scanning process for park admission to include (but not limited to):
  • Scanning of all tickets into the computerized system
  • Verify identity and validity of all Passholders
  • Check all Host and Dependent IDs at gate
  • Uphold Dollywood’s Splash Country policy on re-entry processes to include issuing re-entry tickets and/or handstamps
• Assist with the facilitation of lines and maintain a sense of urgency to reduce the Guest wait time
• Clean and organize work area daily to present a professional and safe appearance
• Maintain a dependable work attendance and flexibility with assigned work schedules
• Attend all required training classes, Guest Service seminars and/or meetings
• Complete required paperwork in a timely manner
• Maintain confidentiality at all times
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
• Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 14 years of age
• Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculator
• Must be able to learn computer, computer scanning equipment, and printer equipment
• Previous Guest Services experience a plus
• Excellent verbal communicator – accurate, consistent and detailed
• Must successfully complete a pre-employment background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job
• Able to sit and/or stand for long/short periods
• Able to lift up to 50 lbs with assistance
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to speak clearly in order to operate a two-way radio
• Able to work on a computer/with screens for prolonged periods of time
• Must be alert and attentive

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.