Retail Attendant - Dollywood Heartsong Lodge & Resort - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Retail Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Retail Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Hosts will provide a welcoming atmosphere in the retail outlet to our guests, maintain store inventories, assist guests with purchases, recommend items, and up sell merchandise, as well as maintain cleanliness, organization and presentation of outlet.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Must have proficient knowledge of all products/services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Assist in the training and development of all new hires or hosts new to that location
• Operate cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Host must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
• Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
• Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
• Accommodate changes in work assignments and locations
• Communicate to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
• Adhere to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Support immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
• Follow all Merchandise Operational Policies and Procedures effectively
• Ensure they are to date on all company and divisional communications through communication boards and binders
• Support and exhibit behaviors that are in alignment with our Company Vision, Mission and Core Values
• Protect the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 18 years of age
• High school diploma or equivalent
• At least 6 months of retail, sales and cash handling experience preferred
• Basic computer knowledge and usage preferred
• Must pass a pre-employment background check and drug test
• Able to pass a math test (7 out of 10 correctly)

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved methods of communication
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time

Physical and Cognitive Requirements  

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.