Laundry Attendant Lead - Dollywood's DreamMore Resort & Spa - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Laundry Attendant Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. 

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Laundry Attendant Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Laundry Attendant Lead is to be responsible for assisting the Laundry Manager in leading and coordinating the cleaning and delivery/pickup process of hotel linens to ensure guests and hosts experience a clean hotel. This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Keeps Laundry Attendants and Drivers focused on work at hand and maintain productivity in the absence of the Laundry Manager
• Performs opening and or closing procedures, arm/disarm alarm system lock/unlock doors
• Safely operates commercial washers, dryers and folding machines
• Loads and unloads washing machines and dryers
• Operates the folders and other laundry equipment in accordance with the product specifications
• Cleans up machines and surrounding areas as necessary per shift
• Complies with attendance rules and be available to work on a regular basis
• Operates laundering equipment to ensure safe and thorough cleaning and pressing, keeping work area clean and safe
• Helps ensure laundry operations run smoothly by alerting the manager when equipment stops working properly
• Sorts out all linen that needs to be done
• Pushes and pulls linen carts that are full of linen
• Participates in monthly linen inventory
• Must be able to function in a team atmosphere
• Completes other duties as assigned

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or equivalent
• Six to 12 months previous commercial laundry experience preferred
• Must be able to successfully pass a background check and drug screen
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy

• Able to communicate effectively with Guests and Hosts using approved communication methods

• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals

Physical and Cognitive Requirements 

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job
• Ability to sit, stand and walk; climb and descend indoor and outdoor stairs
• Ability to move, bend, stoop, kneel, reach, twist

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.