Housekeeping Trainer - [YR] Dollywood's DreamMore Resort & Spa - Full Time Year Round

The Housekeeping Trainer is responsible for the creation and implementation of the housekeeping training program including cleaning standards and procedures for guest rooms, housemen and public space. The host is responsible for safety and chemical training and compliance, monthly reviews of program and host opportunities with Housekeeping Supervisor, Housekeeping Manager and Executive Housekeeper. The host will assist with daily assignments and supervision of floor inspectors and dispatcher. Other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly and monthly inventory. This is all to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Creates and implements training program for housekeepers, public space, housemen and inspectors with keeping safety and chemical compliance in mind
• Conducts departmental and on-the-job training of housekeeping staff and maintain a log on all hosts from hire date through tenure
• Creates score board for spot audits and inspections and maintain log and record
• Supervises floor inspectors to ensure highest quality of unit cleanliness and compliance to departmental and resort Standard Operating Procedures
• Assists Housekeeping Supervisor, Housekeeping Manager and Executive Housekeeper in supervising housekeeping hosts and ensuring that they are treated fairly and provided a positive work environment
• Motivates, coaches and counsels host for excellence and continual improvement
• Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
• Inspects all televisions, alarm clocks, telephones, any electronic device provided in room to insure all are in working order to include any remote-control device; immediately report any problems to maintenance
• Manages the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
• Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
• Evaluates systems, analyze data, evaluate products and technology an establish quality control procedures. Monitor cleaning supplies, keep inventory of supplies and order when necessary
• Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Ensures that all work is completed in a safe manner and that is complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
• Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• At least 1-year experience as a room inspector or supervisor in hotel/hospitality
• High school diploma required, college preferred
• A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
• Basic computer skills
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods 
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to withstand exposure to cleaning chemicals
• Able to operate power machines to clean, wash, shampoo carpet
• Able to properly use small hand tool/equipment and a variety of cleaning solutions

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.