Festival Host [FTS] - Dollywood Theme Park - Full Time Seasonal

The Special Events Festival Host exists to assist the Special Events team in various festival set ups and operational roles as needed. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction 
• Provide Guest excellence which exceeds expectations, answer questions, and provide park information 
• Clean and organize work area daily to present a professional appearance and use free time productively 
• Maintain a dependable work attendance and flexibility with assigned work schedules  
• Give two weeks' notice for requested days off and have all necessary schedule changes approved by my Team Lead  
• Perform special projects as directed  
• Install and service Christmas lights as needed  
• Assist with load-in and day-to-day operations of Crafters, Vendors, and any other operational needs 

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 18 years of age
• Excellent verbal communicator – accurate, consistent, and detailed 
• Must be able to count 
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work 
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods 
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to meet the physical demands of the job 
• Able to operate various types of heavy machinery and construction equipment 
•  Able to operate power and hand tools including but not limited to drills, screw guns, staple guns, hammer and other tools 
•  Able to add, subtract, multiply and divide with accuracy 
•  Must be willing to work in any assigned area of Operations and perform other functions as assigned 

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.