What are the responsibilities and job description for the Front Office Coordinator / Receptionist – The Dog Palace position at The Dog Place?
Join The Dog Palace Team!
The Dog Palace is a premier dog daycare, boarding, grooming, and training facility dedicated to providing exceptional care for dogs and outstanding customer service for their owners. We are looking for a friendly, organized, and dependable Front Office Coordinator to be the welcoming face of our facility.
This position is ideal for someone who loves both people and dogs, thrives in a fast-paced environment, and enjoys keeping operations running smoothly.
Responsibilities
- Greet clients and their dogs in a professional and welcoming manner
- Answer incoming phone calls, emails, and client inquiries
- Schedule and manage daycare, boarding, grooming, training, and evaluation appointments
- Process check-ins and check-outs efficiently and accurately
- Collect and verify vaccination records and contact veterinary offices as needed
- Maintain accurate client and pet records within our management software
- Handle payments, invoices, and daily transactions
- Assist clients with questions regarding services, policies, and recommendations
- Monitor facility capacity and coordinate scheduling needs
- Manage inventory and notify management of low stock levels
- Maintain a clean, organized, and professional lobby and front office area
- Assist with light dog handling, including safely escorting dogs to and from daycare, boarding, grooming, and training areas
- Support kennel staff during slower periods by assisting with cleaning, laundry, dishes, organizing supplies, and general facility upkeep
- Follow all safety protocols when handling dogs
- Communicate effectively with team members to ensure seamless daily operations
- Assist with administrative projects, filing, and other duties as assigned
Qualifications
- Previous customer service, receptionist, veterinary, kennel, daycare, or pet industry experience preferred not required
- Comfortable handling dogs of various sizes, breeds, and temperaments
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to remain calm and professional in a busy environment
- Reliable, punctual, and detail-oriented
- Basic computer proficiency and ability to learn scheduling software
- Ability to work independently and as part of a team
- Must be able to stand, walk, bend, lift up to 50 pounds, and remain active throughout the shift
What We're Looking For
The ideal candidate is someone who takes initiative, enjoys helping both clients and coworkers, has a positive attitude, and genuinely loves working around dogs. This role is much more than answering phones—it's a key position that helps create an exceptional experience for every client and pet that walks through our doors.
Join The Dog Palace and become part of a team committed to providing the highest level of care, training, grooming, and enrichment for dogs every day..
Pay: From $16.94 per hour
Application Question(s):
- Are you available to work on Saturday?
Experience:
- Reception: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $17