Tier II Technician

Location: Washington, DC 

Work Arrangement: Onsite  

Duration: 12 month contract, with possible extension 

W-2 or 1099  

No C2C, visa transfers, or sponsorship 

The DNA Group is seeking a Tier II Technician responsible for providing advanced technical support for IT hardware, systems, and applications within a public safety environment. The ideal candidate will have 6–10 years of IT experience, demonstrate strong troubleshooting skills, and be capable of working independently in high-pressure situations. This is a fully onsite position requiring travel throughout the DC area. 

Overview Requirements:

·  6–10 years of experience designing, developing, testing, and supporting computer systems and components in an enterprise environment.

·  Ability to travel throughout Washington, DC to provide 100% onsite technical support as required, including evenings and weekends.

·  Experience supporting 911 MDC systems, 911 applications, computers, and related agency systems.

·  Skilled in installing, configuring, and maintaining operating systems, applications, network devices, and mobile equipment such as routers, tablets, and ruggedized laptops.

·  Ability to develop test strategies, perform hardware stress/performance testing, and execute major deployment plans.

·  Experience supporting mobile routers, VPN solutions (NetMotion/Zscaler), firewalls, and network infrastructure.

·  Proficient in troubleshooting software bugs, performing system checks, and escalating major system issues.

·  Strong documentation skills to produce SOPs, test plans, and acceptance procedures for hardware/software deployments.

·  Familiarity with IT principles, methods, and best practices for security, performance monitoring, and quality assurance.

·  Physically able to perform tasks involving walking, bending, driving, standing, and carrying light IT hardware/equipment.

Minimum Qualifications: 

·  Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience.

·  Skilled in diagnosing and resolving technical issues across hardware, software, and network systems.

·  Ability to communicate clearly with both technical and non-technical stakeholders.

Required Experience: 

·  Bachelor’s Degree in IT or Related Field or Equivalent Experience: 10 years (Required)

·  Designing, Developing, and Testing Computer Systems/Components: 6 years (Required)

·  IT Principles for Life Cycle Management, Performance Monitoring, and Quality Assurance: 2 years (Required)

·  IT Principles for System Security and Technical Documentation: 2 years (Required)

·  Developing Recommendations on Trends/New Technologies: 2 years (Required)

·  IT Security Principles, Methods, and Tools: 2 years (Required)

·  Systems Analysis and Documentation to Translate Requirements: 2 years (Required)

·  Operating Systems Installation/Configuration: 2 years (Required)

·  Network Standards and Management Tools: 2 years (Required)

·  Maintaining and Restoring Database Operations: 2 years (Required)

·  Monitoring System Performance and Data Recovery: 2 years (Required)

·  Customer Support, Problem Resolution, and Troubleshooting: 2 years (Required)

·  A or Network Certifications: Highly Desired

This Job Is Ideal for Someone Who Is: 

·  Onsite Ready – comfortable working 100% onsite with flexibility for evenings/weekends and travel around Washington, DC.

·  Hands-On Technical Expert – skilled in troubleshooting complex hardware, software, and network issues in a public safety environment.

·  Clear Communicator – able to explain technical solutions effectively to non-technical users and agency stakeholders.

·  Detail-Oriented – focused on accuracy, documentation, and process compliance.

·  Adaptable – thrives in dynamic environments requiring frequent shifts in priorities.

·  Customer-Focused – dedicated to delivering reliable, high-quality technical support.

·  Collaborative – works effectively with agency teams, leadership, and vendor partners to implement solutions.

The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.