What are the responsibilities and job description for the Helpdesk Specialist Senior position at The DNA group?
Work Arrangement: Onsite
Location: Washington, DC
Duration: 12 month contract, with possible extension
W-2 or 1099
No C2C, visa transfers, or sponsorship
The DNA Group is seeking a Senior Helpdesk Specialist to provide advanced onsite desktop support services.
Overview Requirements:
Provide technical support for Windows-based desktop and mobile environments. Configure and deploy desktops, laptops, iPhones, and iPads; support Microsoft 365, Teams, OneDrive, Adobe products, printers, copiers, Cisco/Webex conferencing technology, peripherals, asset management, troubleshooting, documentation, and user assistance.
Minimum Qualifications:
• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• Strong customer service and communication skills.
• Experience supporting enterprise desktop environments.
Required Experience:
• IT Degree or Equivalent Experience: 15 years (Required)
• End User Troubleshooting: 11 years (Required)
• Desktop & Peripheral Support: 11 years (Required)
• Second-Tier Technical Support: 11 years (Required)
• Incident Documentation & Tracking: 11 years (Required)
• Microsoft 365 Support: Required
• Mobile Device Deployment & Management: Required
• Asset & Inventory Management: Required
This Job Is Ideal for Someone Who Is:
• Team-oriented and collaborative
• Customer-service focused
• Detail-oriented and organized
• Able to manage multiple technical issues simultaneously
• Adaptable in a fast-paced support environment
• Independent and accountable
• Strong communicator with end users and IT teams
• Comfortable working fully onsite
The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.