Grocery Clerk

Description

( Dill Pickle employees are represented by the DPFCWU (Dill Pickle Food Co-op Workers Union.)

Grocery Clerk

Department: Grocery        Reports to: Grocery Manager                                                                                                                                Pay Grade: III

The Dill Pickle Co-op strives to offer the best in sustainable, locally sourced foods for our customers.  To accomplish this mission we seek individuals who;

• Provide excellent customer service when present on the sales floor, by delivering prompt, friendly and helpful service.
• Share information with our shoppers about co-op happenings, educational opportunities, and the benefits of co-op ownership.
• Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward self and others.
• Help to create a work environment that is cooperative, respectful, fun, productive, and safe, and that focuses on solutions.

CORE COMPETENCIES:

• Customer Service: Greets customers when on the sales floor, seeks understanding of products and services offered within the store, maintains a professional appearance, assumes responsibility for solving customer problems.
• Respect: Communicates and interacts respectfully with all internal and external customers, avoids language or actions that could be perceived as obscene, disrespectful, abusive, or derogatory. 
• Dependability: Punctual for scheduled shifts and meetings, meets commitments, works independently and accepts accountability.
• Adaptability: Adapts to change readily and open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs.
• Communication: Communicates well verbally, shares information and listens attentively to others, asks questions and remains receptive to the viewpoints of others, manages distractions so as to not lose focus of task.
• Integrity: Interacts with internal and external customers in an honest manner, is accountable for actions, understands and supports cooperative values.
• Productivity: Prioritizes well, works in an efficient manner and strives to meet deadlines.
• Teamwork: Receptive to the viewpoint of others, welcomes newcomers and promotes a team atmosphere, solicits feedback.

JOB SUMMARY: The Grocery clerk is responsible for aiding the Assistant Center Store Managers with successfully completing the objectives of the department as outlined by the Grocery Manager. Ensuring that freight is processed, stocked and merchandised in a timely manner, while providing outstanding customer engagement. 

JOB DESCRIPTION:

• Greeting and providing exceptional customer service to all customers within the department.
• Receive, process and stock inventory within grocery departments, to include bins, shelves and coolers.
• Ensuring proper merchandising standards of the sales floor to ensure delivery of an  attractive, well-organized shopping experience for customers.
• Maintain department cleanliness of the sales floor and department warehouse areas.
• Assist Buyers, Grocery Manager, and Store Manager in creation of attractive displays and seasonal merchandising changes.
• Ensure pricing accuracy of all department merchandise. 
• Maintain organized and clearly labeled overstock according to co-op standards.
• Perform product rotation for freshness, using the “first in/first” out process and regular checking of expiration dates. 
• Notify department managers of damaged or malfunctioning equipment and unsellable merchandise and disposing of product according to The Dill Pickle Co-op policy.
• Ensure back stock is stored and labeled in an organized manner for easy access and rotation.
• Clean display cases, refrigerator glass and interiors, shelves and aisles.
• Assist with quarterly inventory count.
• Required training on front end procedures  (Cashiering and Mercato )and assistance upon request.
• Perform other duties as assigned.

To perform this role successfully, an individual must be able to perform each essential requirement satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Occasional Exposure to:

• Wet or humid conditions (non-weather).

• Fumes or airborne particles.

• Outdoor weather conditions.

• Extreme cold (non-weather).

2. The noise level in the environment is usually moderate.

Requirements

ESSENTIAL REQUIREMENTS:

• Experience preferred but not required.
• Nights and weekend availability required
• Bilingual (Spanish) preferred but not required.
• Ability to reason and apply logic for resolve of common workplace issues.
• Able to pass a criminal local/state/federal background screening.
• Eligible to work within the USA.
• Excellent customer service skills.
• Communication skills - good listener, asks questions.
• Ability to stand, bend, reach and lift repeatedly for extended periods of time.
• Ability to work in adverse Grocery temperatures.
• Ability to lift 50lbs.
• Ability to work with cleaning supplies and chemicals with appropriate protective gear.
• Ability to multi-task and remain flexible to changing needs of business.

This is to certify that I have received a copy of the job description for my job. I have read the job description and can perform the essential functions as they are listed:

Sign:

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Employee’s Signature and Date

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Employee’s Name — Please Print

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Manager Signature and Date