What are the responsibilities and job description for the Project Manager- Remote position at The Dignify Solutions, LLC?
- Orchestrates onboarding/transition projects
- Manages overall service/project delivery according to planned scope, budget and milestones
- Single point of contact for service and support requirements of the customer regarding SAP NS2 cloud solutions
- Supports delivery/operations teams to perform and drive root cause analysis to completion
- De-escalates critical customer situations
- Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) and Operations Control Center (OCC) if applicable
- Collaborates with sales to ensure upsell and renewal (participate in the deal review meetings if applicable)
- Enable & ensures customer satisfaction surveys
- Drive & reviews SLA service credit cases
- General overview of commercial responsibility (SLA credit vs. profit)
- Supports commercial change requests
- Excellent customer focus / Networking / Relationship Building
- Infrastructure know-how and technical understanding
- Desired Professional Training & Certification:
- ITIL knowledge and skills are beneficial (Foundation Level)
- Project Manager Professional